Subway - Kitchener

The food was good, but the service was very poor. I waited for half an hour after placing my order online. They said it would only take 5 minutes, but it took m... read more The food was good, but the service was very poor. I waited for half an hour after placing my order online. They said it would only take 5 minutes, but it took much longer. The staff were very slow. Hopefully this feedback will help them improve their speed.

The coffee was lukewarm. If I could, I would have rated them with half a star. read more The coffee was lukewarm. If I could, I would have rated them with half a star.

I had a negative experience at this restaurant. I ordered two subs, four cookies, and one bottle of soda, but only received the subs. When I tried to contact cu... read more I had a negative experience at this restaurant. I ordered two subs, four cookies, and one bottle of soda, but only received the subs. When I tried to contact customer service through the app, I received no help. When I called the restaurant, the person who answered the phone refused to give me a refund and told me to come to the store to get the missing items. This is not the first time this has happened. My friends and I used to enjoy eating subs at this location, but due to the poor service and unfriendly employees, we will not be returning. Despite this, I will pick up my order in person as I have already paid for home delivery. It is disappointing that the managers have hired someone who does not know how to handle customer complaints. I usually do not write reviews, but this experience was frustrating. This is the worst Subway store I have ever been to.

A bunch of us wanted a light lunch, so I called this location at 11:28am to see if I could order an assorted platter. Apparently, I had to pre-order the day bef... read more A bunch of us wanted a light lunch, so I called this location at 11:28am to see if I could order an assorted platter. Apparently, I had to pre-order the day before, but I was told that I could walk in and order individual sandwiches. I drove to the location, told the staff who I was, and asked for 14 sandwiches.However, I was denied service, which was quite amusing. The manager of this location was only willing to serve me after 1 pm. I was told there wasn 't enough bread, yet the bread container was full (as it had been before noon). I asked, What about those breads? and I was informed that they were for other customers. Sadly, there were only two customers in the store, including myself... So, there I was, willing to buy 14 combos, and I was told to wait over an hour just to place the order. :)1. You can 't have the cake and eat and too, don 't be so greedy.2. Take the revenue when the opportunity has been presented! Especially when you can sell at a volume at regular price.I happily took my business to Pita Factory next door, and they were extremely helpful and grateful for my patronage. Their staff even assisted me in loading my orders into my car, even though it was only three bags and I could manage it on my own. Thanks Pita Factory!

I will star this subway zero if there is an option. This store is having worst staff very rude and offending. They are not making subs with care and taste it wa... read more I will star this subway zero if there is an option. This store is having worst staff very rude and offending. They are not making subs with care and taste it was dry and to cold even after toasting it. They will not give you things if it is available then also they will hide it and tell not available. They even denied for grilling and said the machine is not working but the have grilled there on food on it.