Subway - Kitchener
Subway
Description
Recent visits to a Kitchener Subway have presented customers with varied experiences. While some diners applaud the cleanliness and friendly service of the staff, others report disappointing encounters marked by unprofessionalism and a lack of attention. Complaints include soggy sandwiches, inadequate communication, and inattentive employees. Instances of rudeness—such as food being tossed across the counter—have left patrons frustrated. Despite these negative interactions, loyal customers remain hopeful for improvements, reminiscing about previous positive experiences. As management addresses these concerns, the future of this neighborhood favorite hangs in the balance, reflecting the critical role of customer service in the dining experience.
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Feedback
I had a negative experience at this restaurant today. The customer service was extremely poor, as the server did not communicate well and barely put any vegetables on my sandwich. It greatly affected my overall experience.
The girl working today(July 9th) 12:30pm. Was very rude, literally threw my food across the counter. Please train your people adequate customer service you DONT throw peoples food. When I said “why you throwing my food” she just gave a dirty look.
I always get good service from this subway and all staff members are good especially manu gracy so don’t spread bad reviews.Thanks.
Best customer service, and the food was delicious.
I ordered three footlongs and a wrap, but received two soggy footlongs and a cookie with a note saying they were out of veggie patties. I found it odd that they thought a cookie was a suitable replacement for a missing footlong. I was not offered a refund or any compensation, and despite calling three times, no one answered. This used to be my favorite neighborhood sub stop, so I hope they address these issues soon.
More information
QR-Code for the menu
