Jack Astor's - Kitchener

Went today Aug 1/17 with my family and the service was absolutely horrible. My husband ordered a beer and wasn't asked if he wanted to upsize his beer but she t... read more Went today Aug 1/17 with my family and the service was absolutely horrible. My husband ordered a beer and wasn't asked if he wanted to upsize his beer but she took it upon herself to do order one for him. When ordering our food we weren't asked what side dishes we wanted , again she took it upon her self to order fries for everyone. Yes we could've spoke up after but we honestly never really realized until we received our food. We were never offered refills on our pops or even another beer for my husband. We were all sharing my pop cause I had the most left in my cup. Someone asked us after we were done( not our server) My husband told her it was a little to late. My youngest wasn't offered his dessert with his meal. Our server seemed more interested in flirting with the single man at the bar. Unfortunately it was right in front of us. He was brought a 2nd beer no problem. The food was good but the service disgusting.

We had a group reservation here on July 24/17. First initial impression was great. They had 2 servers taking care of our group and it was clear they were not or... read more We had a group reservation here on July 24/17. First initial impression was great. They had 2 servers taking care of our group and it was clear they were not organized at all. We waited about 20 mins for one of them to take our drink order. We had asked to put our order in and were told we had to wait until everyone had their drinks!! After about 20 mins the waiter came over and took our order and we told him what jersey number we were (we were there with a ball hockey team) bc it is easier to do the billing with a large group when you do it by jersey number (so we thought). Our food came out and it was cold. There were fruit flies all over the windows and flying around us (another table not with us complained about this).We were done our dinner and told the waiter we would like our bill. Theentire group waited almost AN HOUR for our bills. We all asked numerous times for our bills and were told they were "working on them".This restuarant is disorganized and absolutely freezing. Making a customers wait numerous times for drinks, food and the bill while freezing is outrageous.Not once did a manager come over to appologize to anyone in the group.NOT A PLACE I WOULD GO TO AGAIN OR RECOMMEND.

My mom and went her for a beer and dinner. Everyone from the hostess to our waitress were super friendly and very attentive. They all actually appeared to like... read more My mom and went her for a beer and dinner. Everyone from the hostess to our waitress were super friendly and very attentive. They all actually appeared to like their job! We split a sandwich and the chef was nice enough to split it onto two seperate plates for us. It was perfect. We will make sure to back here for our next shopping/dinner night. Highly recommended!

The food, service, and atmosphere are all top-notch at this restaurant. It is always our first choice for a fantastic dining experience! read more The food, service, and atmosphere are all top-notch at this restaurant. It is always our first choice for a fantastic dining experience!

On Thursday night at 6:30, the restaurant was very peaceful with only a few tables being occupied. The food arrived promptly and was incredibly tasty. We were c... read more On Thursday night at 6:30, the restaurant was very peaceful with only a few tables being occupied. The food arrived promptly and was incredibly tasty. We were celebrating a birthday and had a wonderful time. The staff even sang a cute song and brought out a special dessert for the birthday guest. We will definitely return in the future!