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Contribute FeedbackIn Dunfermline, a local restaurant has garnered mixed reviews, showcasing the complexities of takeaway dining. While several patrons have lauded its flavorful Turkish cuisine, particularly the chicken kebabs, issues with customer service have marred the experience for many. Complaints of cold food upon delivery, long waiting times, and unhelpful management responses have surfaced. Despite these setbacks, some longtime customers express hope for a revival of the restaurant's previous standards, while new diners, charmed by prompt service and warm meals, are finding it their go-to spot. In the end, the restaurant's potential shines through its culinary offerings but shadows loom due to inconsistent service experiences.
Over 2 hours wait for a delivery , istanbul is defo not what it used to be. Phoned up once to ask where the food was and was told it was “with the driver” by a rude and abrupt woman, and then when phoned again (30 mins later), was told that the food had only been made 20 mins ago and they blamed it on the delivery driver. Food was average, never ordering again… AVOID!
Yet again no salad with my chicken pakora … very poor Istanbul and not the first time I even asked if salad was included and ur guy acknowledged it
Hello, I have been a loyal customer of this restaurant for many years and it has always been our favorite. Unfortunately, on 2/10/22, our food arrived cold. When I contacted the restaurant, I was met with the most unhelpful and unfriendly manager I have ever encountered. He insisted that the food couldn't have been cold, essentially calling me a liar. He refused to refund my money or collect the food. I was shocked by his attitude as I have always had good experiences with this restaurant in the past. My son, who has always enjoyed ordering food from this restaurant when he visits Dunfermline, will no longer do so, and neither will I. It's truly unfortunate.
Doner calzone had plenty meat but not for the first time got home and no chilli sauce or salad. Staff seem busy and don’t listen to you. Quite expensive now.
The place is just getting far too expensive now food is always great but at a very steep price. Even before I add food to my basket it's about 5 pound for delivery also just eat prices aswell. And for 1 pizza it adds up to about 15 pound just for a pizza? Put the prices down.
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