Subway - Kingstree
Subway
Description
In a recent examination of a Subway location in Kingstree, customer experiences varied widely, particularly regarding service. Many patrons reported dissatisfaction with long wait times and erratic order accuracy, leading to frustration. Some described encounters with unfriendly staff and unprofessional behavior, which significantly impacted their visits. Conversely, there were also commendations for improvements in food quality, highlighting fresher ingredients and improved sandwich varieties. On a brighter note, a few customers praised certain employees for their friendliness and efficient service, suggesting that while challenges remain, positive interactions could enhance the overall dining experience.
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The restaurant didn't feel welcoming, but the customer service was decent. There were a variety of vegetarian options with plenty of vegetable choices and different salads available. Parking spaces were located close to the door and there were no stairs to climb, making it wheelchair accessible.
I made the mistake of ordering a breadless bowl online and it was a huge disappointment. I paid $14.23 for a steak and cheese bowl but there was no cheese and the steak tasted like rubber. I am very frustrated and will not be returning to this restaurant.
I waited in the drive-thru for over 30 minutes for my pick-up order. The lady informed me that someone would assist me shortly, but it took another 20 minutes before anyone returned. I am hesitant to come back to this restaurant.
There was 4 people ahead of me and it took an hour to finish my order and leave. I ordered two foot long subs. The other people ahead of me only had 1 sub a piece. It was like their hands didn't know what to do. All I could hear was if anything is said about me serving I am going to call my boss. It was not a friendly attitude in there. Also there was 4 and at times 5 on the line making sandwitches. They would parcially finish one order before they would start another. I told them when they first ask me what I wanted and I told them. Then they talked so low you could not understand what was said. It would not been a good thing if I had been the manager. They would have been taught how to act as well as to what they should say in front of customers. Maybe I am being to hard with my crytisium but it really was a bad situation. Someone that wants to work should not be running off at the mouth and should be listening to what a customer says to them about their order. I am sorry but it really was rediculous to take an hour to make 6 sub sandwitches and do some sides. When I left yhere was 4 cars lined up outside and 8 people waiting when I left. Also some people left because it was taking so long.

