Dunkin' - Killingly
Dunkin'
Description
In a recent spate of customer feedback, a local restaurant has faced critical scrutiny for its disappointing service and beverage quality. Patrons reported a lackluster hot cocoa and hot tea, with the latter described as having an unusual taste. Service complaints include unprofessional behavior from staff, particularly a short brunette who allegedly displayed a negative attitude and made mistakes with orders. Lengthy wait times and organizational issues further marred the experience, leading many loyal customers to reconsider their patronage. Overall, this establishment seems to be struggling to meet expectations, leaving a trail of dissatisfaction among its clientele.
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This restaurant should improve their hot cocoa and hot tea, as what I received was disappointing. The hot cocoa was watered down and the tea had a strange taste, almost like tea mixed with coffee. I won't be returning to this place.
How can you ruin a simple order of hot tea with milk and a hot chocolate with milk? I used to work there when I was 18, and it was the easiest job ever. The drinks were disappointing.
Having customers wait in the drive-thru for 30 minutes at 6 AM without addressing or apologizing for the delay is unacceptable. Once in the drive-thru, customers are trapped and unable to leave. This kind of wait time is unreasonable for a drive-thru, and the staff should at least apologize for the inconvenience and acknowledge the slow service. It's important to support the staff and recognize the challenges they are facing.
Perfect Dunkin run. Everything was correct, coffees were made exceptionally well, definitely worth the stop!
Been going there 10 years, never had a problem till recently. Short brunette lady with glasses gave me an attitude about it not being open 24 hours and in the same manic discussion (with herself) pointed out the website says 24 hours. Next day she deliberately gives me the wrong food and glares at me smiling as I leave, only to find out later the food was incorrect.Sorry but you lost a customer, at least for a couple of years. I'll gladly drive a different route and visit a different D&D as we all know they're locations are every 5 miles.
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