Dunkin' - Killingly
Dunkin'
Description
In a recent spate of customer feedback, a local restaurant has faced critical scrutiny for its disappointing service and beverage quality. Patrons reported a lackluster hot cocoa and hot tea, with the latter described as having an unusual taste. Service complaints include unprofessional behavior from staff, particularly a short brunette who allegedly displayed a negative attitude and made mistakes with orders. Lengthy wait times and organizational issues further marred the experience, leading many loyal customers to reconsider their patronage. Overall, this establishment seems to be struggling to meet expectations, leaving a trail of dissatisfaction among its clientele.
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Feedback
I used the drive-thru for quick service, but waited in line for five minutes before someone noticed me. The rude young lady told me she was busy making food and asked what I wanted her to do about it. I explained my wait, but she continued to escalate the situation when I asked for the manager. A young man eventually brought me my coffee, but no one else came to speak to me. I will not be returning.
I always have a wonderful experience at this restaurant. They always get my order correct!
Best Dunkin around! Usually very quick! Workers are friendly and funny!
Having customers wait in the drive-thru for 30 minutes at 6 AM without addressing or apologizing for the delay is unacceptable. Once in the drive-thru, customers are trapped and unable to leave. This kind of wait time is unreasonable for a drive-thru, and the staff should at least apologize for the inconvenience and acknowledge the slow service. It's important to support the staff and recognize the challenges they are facing.
Perfect Dunkin run. Everything was correct, coffees were made exceptionally well, definitely worth the stop!
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