Boston's Diner - Feedback

#7 - Kebab - Kettering, #21 - Fast Food - Kettering, Pizza

Reviews

Overall Total Score
3.8 out of 5
Very good | 839 reviews

Was RLM1000 at Boston's Diner a mag?
The calzone and burgers at this restaurant are absolutely fantastic, with generous portions that make it an easy choice for Kettering's kebab house selection. The website is also quite impressive. View all feedback.

What spencer g dislikes about Boston's Diner:
The food was delivered late, cold, and with missing items. When I contacted the restaurant to address the issue, I was met with a very rude and sarcastic response, “so what do you want us to do about it then!!” I have been a loyal customer of Bostons for a long time, but I will never use them again after this experience. View all feedback.

Reviews from various websites

Menu

Last update : 19.12.2022

4.6 ★ from 12 reviews
thomas63-1
Thomas 19.05.2022 - 10:45

Delicious food, excellent customer service. have been using for years swamps and never let us down

nathan01-1
Nathan 19.05.2022 - 10:45

I ordered a double bacon and cheese burger that came quite fast as it was 18.00 on Saturday night. the prices are very good and have some good offers on combos etc. my burger was fantastic, had a really nice flame-grill flavor, but the chips were disappointing, dry and quite thick, I prefer a craspier french fry type.

ethan83
Ethan 19.05.2022 - 10:45

Eating was well cooked chips properly, but the delivery was bad I waited an hour and a half to come to my food, but still really good eating again goo

freya38
Freya 19.12.2022 - 11:16

Watch the occasional **** with delivery times, but eating is banging and is best for anyone I can remember superb huhn kebabs in the city...for great eating youngs just check what was said in the chat and news of cooking boxes...all in all 5 stars.

tking-church6198
Archie 19.12.2022 - 11:16

For the first time last night, eating came fast and was hot, full house kebab was amazing, they have won another regular customer, definitiw the best kebab in chainring

Boston's Dinner has garnered mixed feedback from diners. While some praise the extensive menu, particularly the delicious calzones, burgers, and generous kebab portions, others express frustration over order inaccuracies and poor customer service experiences. Complaints include delivery errors, long wait times, and unhelpful staff responding to grievances. Despite the inconsistencies, loyal customers appreciate the value for money and the timely deliveries during busy periods. The restaurant's appeal lies in its varied offerings at competitive prices, making it a go-to for many, especially for pizza nights and satisfying kebab cravings. Ultimately, experiences vary widely between diners.

Tripadvisor

Last update : 03.02.2024

4.1 ★ from 23 reviews
sendijap2021
sendijap2021 03.02.2024 - 10:26

I had a terrible experience at Boston's Dinner. I ordered a family meal for everyone through the app, selecting a chili sauce for my cheese and chips, and a mixed meats with chips with different sauces. I requested in the comments that only garlic sauce be put on top of the cheese and chips. However, when the order arrived, the chili sauce was added to the cheese and chips instead of the mixed meats. My children don't like spicy food, so I called Boston's Dinner to explain the mistake. They admitted they had assumed the chili sauce was meant for the cheese and chips. They refused to swap the chips and I had to pay for new ones for my children. The customer service was awful and the lady on the phone was not polite at all.

benkettering
BenKettering 03.02.2024 - 10:26

Delivery arrived and wasn’t quite what I had ordered. To which I was told I was a C@@t and it was my fault. I tried to speak to the kitchen but a poor response. Very poor customer service but hay ho

iain-m-cat3804
Iain 03.02.2024 - 10:26

Don't order kebabs if you're not VERY hungry when they first opened my wife and I stopped eating un as we could never finish the meals and felt ashamed for leaving so much now we order deliveries online which arrive promptly EVERY TIME what we don't eat gets finished the next day. their steaks and burgers are also a meal and a half

juliels5258ka
julielS5258KA 03.02.2024 - 10:26

Have ordered from here many times and always been happy. However, friends arrived tonight so ordered mixed kebab and sides for convenience. The salad did not arrive so phoned to be told they would send asap. My guests ate the sides which were not particularly warm and we were left with a congealing tray of meat with no salad to construct a kebab with the pittas. we were offered money off next order when phoned to complain. Rbbish! Wont help me now.

robertbn4633uw
robertbN4633UW 03.02.2024 - 10:26

First and last time using Boston's , I ordered a chicken burger and kebab at 1930 using their online ordering service. I called at 2010 to check the order had gone through as we hadn't received conformation, the girl said yes the order was fine and it'll be 15 mins. 1 and half hours after initially ordering I called back to ask where our food was to be told its now cooking and will another 30 mins. 2 HOURS I said, that's not acceptable, she hung up on me.....since speaking to family it seems I'm not the only one left waiting

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