Starbucks - Kelowna

Im writing this review because you guy’s completely messed up my morning coffee which was supposed to be good. I always customize my drink because I’m really hoping it to be as good as it should be. I ordered from you guys this morning online through the app and as about recipe shown I asked for extra chocolate curls and Irish cold foam ,lined with mocha sauce) all these 3 are missing in my coffee. I’m your regular customer and believe me it’s disheartening when ur fav drink is ruined. I’m so disappointed and dissatisfied.

Horrible wait times 20+ minutes for a regular coffee double double. dont even waste your time doing a mobile order will probably make it take longer. place needs to be shut down and trained for a week and then open again. been here over 50 times and every time im waiting for extremely long times it doesnt even make sense how they could possibly work so slow sometimes

Went to this location to and the girl who served me was exceptional. Her name is Kylie and she brings high energy with great positivity and great banter. Truly great customer service

Cooper and Cassie was super friendly! Thanks Leathead Starbucks for excellent customer service. My drink was wonderful!Parking: Beautiful, as far as parking lots go! The air is heavy with the aroma of A&W and Double Smoked Bacons!

Disappointing Safety Standards at My Former StarbucksRating: I have been a loyal customer at this particular Starbucks location for over four years, but recent events have compelled me to share my disappointing experience. Previously, I would visit the store daily, often purchasing multiple drinks. However, a series of concerning incidents has led me to sever my ties with this establishment.Several days ago, I noticed a broken-down vehicle parked in the Starbucks parking lot. To my shock, I discovered that a man had been living inside it. Over the course of three to four days, the situation worsened. The vehicle was lifted onto blocks, shopping carts with miscellaneous items were strewn about, and, incredibly, I even came across a weapon—a spiked piece of wood. Fearing for my safety and that of my children, I approached the Starbucks associates to address the issue.To my dismay, the associates informed me that they had indeed contacted a towing company but had received no response. Curious about this inconsistency, I decided to contact the towing company myself. Astonishingly, they had no record of any call from Starbucks, yet they promptly removed the vehicle upon my request.This morning, as I entered Starbucks to grab my usual morning drink, I was met by the manager. To my surprise, she became visibly upset upon recognizing me as the person who called the towing company. Her explanation left me dumbfounded—the manager confessed that she had allowed the individuals living in the vehicle to stay in the parking lot because she deemed them "nice people. "The implications of this revelation are deeply troubling. Allowing individuals to sleep in the parking lot of a Starbucks location, where heroin use, weapons possession, and the establishment of a makeshift camp had occurred, raises serious safety concerns. This not only endangers customers but also the employees themselves. Such lax practices set a dangerous precedent and foster an environment that is far from the welcoming atmosphere one expects from Starbucks.Regrettably, I can no longer endorse this Starbucks location. The disregard for customer safety and the tolerance of potentially hazardous situations have left me with no choice but to find an alternative coffee shop. It is my hope that Starbucks addresses these issues promptly and takes the necessary measures to ensure the safety and well-being of their customers and employees.I urge anyone considering this particular Starbucks to proceed with caution. Your safety should never be compromised, and it is disheartening to see a trusted brand failing to prioritize the security of its patrons.