Panera Bread - Kansas City

Entered the drive through around 7pm after basketball. The line was very quick and the person taking the orders was incredibly friendly. We received our order and drove away. Only made it a block or so and received a phone call from Panera (because I used my rewards card they had my phone number). They called to tell me they made a mistake and if I could come back they would fix it. We came back and they MORE than fixed my order. We are all human and all make mistakes but to own it and go above and beyond to fix it...that is something I have a lot of respect for. Thank you Panera and ALL of your incredibly friendly employees! We will be back again!

Went for supper the other day and it was a pleasant experience. The tables were cleaned off. It wasn't too busy so there were plenty of seating options. Walked in and there was a person at the counter taking orders or you could use the little screen thing by the drink station. The lady was nice, friendly and very informative. We got our food pretty fast it was delicious! In the photos are a toasted steak white cheddar sandwich, which was very delicious. So..I've never had horseradish before or if I did it wasn't much. The sandwich has a healthy amount of horseradish on it so if your not a fan of spicy I don't recommend it, but if you are definitely try it! The bread bowl of soup was French onion soup. It was amazing! The bread was fresh and the soup was nice and hot and full of flavor. Definitely a good choice if you like soup!

Friendly staff and clean business. everything was from what I could see.

I hate to knock anyone who is actually working so this isn't intended to be a review on the actual staff however the lack there of is the reason for 4 stars. I'd like to give them a 5 and for quality I really do. But sometimes it takes a while (15-20 mins) to get through the drive through due to staffing issues. Again nothing against those workers who actually show up but it's the nature of the beast at the moment where everyone is understaffed. Otherwise if you have the time we like this place.

Beware Rapid Pickup. Who knows what you 'll get.I 'm a longtime huge Panera fan but recent, persistent problems have tipped me into the negative. I 've lived with regular 'try again later ' errors in checkout and unexpected 'substitions ' that were bizarre, but when I got home yesterday, my Asian Salad with Chicken had NO CHICKEN. And not even a word or a note when I arrived so someone could explain. I was charged in full. Sad when such a great brand falls so quickly into mediocrity.