U-haul Neighborhood Dealer - Kailua

Frkn lousy customer service. The guy already having a little argument with me about U Haul rental. Needs slaps...

The guy who works here helped me get a truck as quick as he could. The truck was clean, fun, did what I needed it to and most importantly, reliable. He explained everything and answered all of my questions.

My use of U-haul was nearly a disaster. Online I was able to book a truck at this location with a pick up time of 0700 which it still shows as opening time on its website. The day before the truck pick up I had booked what I thought was 2 dollies and 6 moving pads to be picked up at the 438 Kamakee location. Upon arrival, I found that I had ordered a full compliment of moving supplies and worse, the dollies were not at this location. So I picked up the pads and had them cancel the other order which they did and refunded me. But my concern that their cancellation would also cancel my truck had me call the Keolu location to confirm where I found out they just changed their hours and now didn't open till 0900. Since I had arranged fir three very busy friends to assist in my move at 0700, I was very upset. The guy at Keolu said he would make an exception and I could get the truck at 0715. So on pick up day, I arrived at 0715 to the Keolu location to find it closed. I waited till 0745 till a lady arrived and curtly informed me she didn't work till 0800. She evenly got her system up and I got the truck. My friends all wasted a hour of their morning, like I did, waiting for Keolu to open. When I turned in the truck early, I was told the guy I spoke to yesterday had no authority to promise the truck at 0715 when in fact he was off that day. Not a good experience at all.

No customer service at all. I could go on a long rant but, why waste time. Horrible!!!!

The guy who works here helped me get a truck as quick as he could. The truck was clean, fun, did what I needed it to and most importantly, reliable. He explained everything and answered all of my questions.