Kfc - Joliet
Kfc
Description
Dining at this KFC reveals a blend of delightful flavors and frustrating service. While the quality of the food—including hot, fresh chicken and creamy sides—receives rave reviews, the service leaves much to be desired. Long wait times, incorrect orders, and disorganized staff interactions mar the experience. However, some patrons highlight the occasional friendly service and efficient handling of online orders. Despite these inconsistencies, many appreciate the affordability and overall taste, assuring that they would return. Improvements in service efficiency may elevate this location to its full potential as a sought-after dining spot.
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I was sitting with my son at lunchtime. we chose kfc as we sat a few coupons in the house. he decided on the spicy chicken sandwich that came with 3 pages and a drink for $7.99 and I got the 2 hour meal with 1 side and a drink for $5.99 plus I paid for an additional side. We're out for less than $20. the food was hot and fresh and the service was also good. the staff was very friendly. will return definitiw.
Food quality, great. However the service was extremely POOR! First of all, I couldn’t get separate orders in the drive through..while it’s only 3 cars in line, me being the last. Meanwhile it’s employees literally screaming at each other. Everything was heard via other employees headsets. Every other employee watching as if it’s a prime time special. I proceed to wait 20 mins, for 2 chicken littles and a mini cake.. 20 mins!!!! Get my food, no utensils. Wait other 10 mins.Wait there more. Circles back, because keep in mind. I couldn’t place a second order. Waited other 20 mins for that one.
Food quality, great. However the service was extremely POOR! First of all, I couldn’t get separate orders in the drive through..while it’s only 3 cars in line, me being the last. Meanwhile it’s employees literally screaming at each other. Everything was heard via other employees headsets. Every other employee watching as if it’s a prime time special. I proceed to wait 20 mins, for 2 chicken littles and a mini cake.. 20 mins!!!! Get my food, no utensils. Wait other 10 mins. Wait there more. Circles back, because keep in mind. I couldn’t place a second order. Waited other 20 mins for that one.
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