Kfc - Joliet
Kfc
Description
Dining at this KFC reveals a blend of delightful flavors and frustrating service. While the quality of the food—including hot, fresh chicken and creamy sides—receives rave reviews, the service leaves much to be desired. Long wait times, incorrect orders, and disorganized staff interactions mar the experience. However, some patrons highlight the occasional friendly service and efficient handling of online orders. Despite these inconsistencies, many appreciate the affordability and overall taste, assuring that they would return. Improvements in service efficiency may elevate this location to its full potential as a sought-after dining spot.
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Online order. martesz made my order and could not have worked harder! I saw him do and was surprised how well he could handle many tasks! everything was hot and my order was before location! very friendly service and I could not be happier. Thank you!
If I would give my experience with this restaurant a zero star. I ordered the family-eimet menu and the huh tasted strange. I'm not sure if it was just boiled or cooked and pampered. I feel sick since then. I will not go back!
I truly hate to write a bad review on this KFC however my last visit was unacceptable. I waited in the drive-thru for over 30min. I tried to use the app but of course it wasn't working. The food, once I got it was excellent but it will be a long time before I go back.
Food quality, great. However the service was extremely POOR! First of all, I couldn’t get separate orders in the drive through..while it’s only 3 cars in line, me being the last. Meanwhile it’s employees literally screaming at each other. Everything was heard via other employees headsets. Every other employee watching as if it’s a prime time special. I proceed to wait 20 mins, for 2 chicken littles and a mini cake.. 20 mins!!!! Get my food, no utensils. Wait other 10 mins. Wait there more. Circles back, because keep in mind. I couldn’t place a second order. Waited other 20 mins for that one.
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