Starbucks - Jessup

Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 m... read more Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 mins so I threw out the drink. Terrible terrible. Don?t waste your time here, management isterrible. Waste of time and money.

This afternoon between 2 2:30, I visited with my husband and son for a rest stop and to get some refreshments at the Jessup, Maryland location. My husband point... read more This afternoon between 2 2:30, I visited with my husband and son for a rest stop and to get some refreshments at the Jessup, Maryland location. My husband pointed to what he wanted. As I was distracted, I didn 't hear the name, but I did see where hepointed. So when I was ordering, I told the young lady (I didn 't notice her name , I 'd like the item on the top shelf at thefar end . When I saw the words cranberry blitz come up, I realized that I had ordered the wrong item, but didn 't want toconfuse the young lady, so I just left it that way. (I knew my husband wouldn 't mind. After paying I went to the end of thecounter to wait for my order. While waiting, I noticed that my server and another server bumped into each other and my serverdropped the bag containing the pastry. When I noticed her putting it into the trash, I commented, Are you throwing that away? She nodded yes and then I asked, Could you then give me the Sugar Plum Cheese Danish instead? She threw her arms up into theair and said, I can 't do that for you. She seemed very indignant and almost annoyed and put out. She didn 't even give me theopportunity to explain why I wanted a different item and that I would pay the difference, if any, between the cost of the newitem. My response to the situation was Do you want to replay that? We are the customers and you should be giving us what weare asking for. You have been very rude to us. The other young lady came over and said sorry and then listened to what I waswanting and proceeded to help me with my order. (Since the first young lady was walking over to exchange the item, I took it asmy chance to get the correct item that I should have ordered to begin with. It made sense to me to ask her since she was goingin that direction anyway. But as I previously mentioned, she didn 't even give me a chance to explain myself. The young lady whohelped us with getting the new item was very nice and made sure that we were happy with the

Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in... read more Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in wrong, making drinks wrong, to being extremely slow. The lobby is usually dirty with anempty condiment bar. They are frequently out of food or beverage comments. Nothing like getting your nitro cold brew in a cupwith a frapoccino lid so you have to drink out a straw.

My drink was fine when I ordered it, but what disappointed me the most from this location was the service given by their manager on duty, Nicole. I had to witne... read more My drink was fine when I ordered it, but what disappointed me the most from this location was the service given by their manager on duty, Nicole. I had to witness how Nicole was yelling at a customer over a misunderstanding and the customer was a kid. Shewas rude and even raised her voice at this little kid and his mother. They left the store without their drink because that?s howbad it was. I hope you guys hire better staff.

What a great experience! I don?t often write reviews but I was struck by how helpful and friendly the baristas were here. It?s also very clean and they sort the... read more What a great experience! I don?t often write reviews but I was struck by how helpful and friendly the baristas were here. It?s also very clean and they sort their trash. Best Starbucks I?ve ever been to!