Starbucks - Jessup

I wish I could honestly give this place a 10-star rating! I've never been disappointed at this location. Khal and Nico are incredibly professional and always gr... read more I wish I could honestly give this place a 10-star rating! I've never been disappointed at this location. Khal and Nico are incredibly professional and always greet you with a smile, dedicating themselves fully to customer service. I love coming here because they truly go above and beyond to satisfy their customers. Thank you for always being there for us, especially after a long day of hard work!

To clarify for other reviewers, this Starbucks does *not* have a drive-through, but there is plenty of parking available. I visit this location frequently, and... read more To clarify for other reviewers, this Starbucks does *not* have a drive-through, but there is plenty of parking available. I visit this location frequently, and the staff is consistently pleasant and friendly. The only downside is that food preparation can experience significant delays, especially in the mornings. Customers may have to wait an extra 10-15 minutes for food after their drink order is ready. In my experience, this happens roughly 30% of the time. For instance, this morning I placed a mobile order for a coffee and croissant with an estimated completion time of 7:54. While my coffee was ready on schedule, the croissant wasn’t available until 8:10. I believe this issue is more related to the logistical setup of the store rather than the staff's performance. Perhaps they could benefit from additional food warmers?

Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in... read more Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in wrong, making drinks wrong, to being extremely slow. The lobby is usually dirty with an empty condiment bar. They are frequently out of food or beverage comments. Nothing like getting your nitro cold brew in a cup with a frapoccino lid so you have to drink out a straw.

Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 m... read more Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 mins so I threw out the drink. Terrible terrible. Don?t waste your time here, management isterrible. Waste of time and money.

This afternoon between 2 2:30, I visited with my husband and son for a rest stop and to get some refreshments at the Jessup, Maryland location. My husband point... read more This afternoon between 2 2:30, I visited with my husband and son for a rest stop and to get some refreshments at the Jessup, Maryland location. My husband pointed to what he wanted. As I was distracted, I didn 't hear the name, but I did see where hepointed. So when I was ordering, I told the young lady (I didn 't notice her name , I 'd like the item on the top shelf at thefar end . When I saw the words cranberry blitz come up, I realized that I had ordered the wrong item, but didn 't want toconfuse the young lady, so I just left it that way. (I knew my husband wouldn 't mind. After paying I went to the end of thecounter to wait for my order. While waiting, I noticed that my server and another server bumped into each other and my serverdropped the bag containing the pastry. When I noticed her putting it into the trash, I commented, Are you throwing that away? She nodded yes and then I asked, Could you then give me the Sugar Plum Cheese Danish instead? She threw her arms up into theair and said, I can 't do that for you. She seemed very indignant and almost annoyed and put out. She didn 't even give me theopportunity to explain why I wanted a different item and that I would pay the difference, if any, between the cost of the newitem. My response to the situation was Do you want to replay that? We are the customers and you should be giving us what weare asking for. You have been very rude to us. The other young lady came over and said sorry and then listened to what I waswanting and proceeded to help me with my order. (Since the first young lady was walking over to exchange the item, I took it asmy chance to get the correct item that I should have ordered to begin with. It made sense to me to ask her since she was goingin that direction anyway. But as I previously mentioned, she didn 't even give me a chance to explain myself. The young lady whohelped us with getting the new item was very nice and made sure that we were happy with the