Friendly's - Ithaca

American, Ice Cream & Frozen Yogurt, Burgers

Friendly's

Friendly's
3.3 / 5 (982 reviews)

Description

Friendly's presents a split experience for diners, with some patrons enjoying delightful ice cream treats and friendly service, while others lament poor conditions and disappointing meals. While many appreciate the variety of ice cream flavors and toppings, along with the prompt service at the pickup window, others criticize the dingy atmosphere and inconsistent menu items. Reports of long waits, understaffing, and unhelpful responses to complaints have left some diners frustrated. However, a few experiences highlight the restaurant's commitment to customer care, showcasing a staff that strives to make amends and ensure satisfaction when issues arise.

Last update: 17.01.2026 from: Bob

Feedback

★ 3.3 / 5 from 982 reviews
llmoshyy
30.04.2024

This Friendly 's remained open when others closed, I cannot figure out why. Terrible service. I haven 't been here in years but tonight my Husband and I stopped in... Mistake. The place is stuck in a time warp, is very dingy, the window dividers were very dirty. The booth we were seated at was very worn, had not been cleaned and was sticky. We had to ask the waitress to clean it. I ordered a cobb salad. Very simple. but looked nothing like the picture being promoted on the menu. No bacon No blue cheese. I told the waitress, she shrugged, and flippantly said we are out, we run out of a lot of stuff. I said, if you had told me I would have ordered something else, and I wasn 't going to pay for this as it is not what I ordered. we went back and forth a little bit but when she said. I guess you shouldn 't go out to restaurants then I asked to speak to a manager. She said 'go for it ' and walked away...Now I am done.. I told the front WE were not paying, WE left our food without eating and went some where else to eat. WE will not be going back.

siera-ellis
30.04.2024

Not a great experience. If you're looking for friendly service, I recommend heading to Cortland instead.

lamis-n-1
30.04.2024

I only come here for ice creams and I looove the variety they gave. They have so many toppings options. Service is quick on the pick up window. My kids and I love it. We got the banana split and it was really good. You get to choose 3 flavors with the banana split. Hours vary due to staffing so make sure u call ahead. My kids get strawberry flavor which I like too because it's has some strawberry chunks. Friendly service and good prices. It's our weekend go to place for a treat.

bob-h-rabbit61
30.04.2024

I think it's closed. My daughter and I tried to go for breakfast on a Friday morning and it was all locked up!

michael-d-teacher4
30.04.2024

Horrible service. I got their honey bbq burger requested no bbq sauce and requested ketchup. Burger was black and burnt. Won't order there againn

Menu

FAQ

There is a TV / screen on-site where sports are shown.

You can also pay for your dishes with various credit cards.

More information

Suggested nearby restaurants.