Nando's - Ipswich

Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter... read more Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter with 4 sides and some extras. When delivered, the only complete meal was the wings meal. Everything else had something missing or incorrect. Burger meal was incorrectly made, despite delivery receipt stating ‘no sauces halloumi as an extra’. This was inedible to the person. One of their sides was missing. So they ended up with just some chips. Of the full platter; we received the chicken and 1 mash. Promptly called and directed to a call centre or such like. First operative cut the call off. The second wanted to issue me with a refund for the missing items and the incorrect burger, totalling £30; explained to them and subsequently to their manager that I was not prepared to pay £45 for edible food to the value of £20. An hour I was on the phone. They refused to budge. Never mind I had a hungry family, told them they could come and collect the chicken they did not want to refund me for etc etc. I didn’t expect anything over and above or any special treatment, but I certainly do not expect to be out of pocket. Offered them the opportunity to just send the correct food which they also said they could not do. Rage has destroyed my appetite and I’ve settled for a bowl of cereal after we eventually agreed I could also be refunded for my now cold and inedible chicken. Eventually, I’ve only paid for the £20 worth of food that was delivered and eaten. What a painstaking experience. An awful example of customer service and being accused of fraud Nando’s really need to step up their customer service experience. If delivery is THIS difficult, then don’t offer a service you cannot carry out with either accuracy or empathy when it does go wrong.

Came here with my mum and my little 7 year old sister, got given some crayons and colouring my sister poured the crayons out and there was 3 pills in the crayon... read more Came here with my mum and my little 7 year old sister, got given some crayons and colouring my sister poured the crayons out and there was 3 pills in the crayon pot, we told the manager and she did apologise but this is a huge safety concern, if this was a baby they could've put it into there mouth and the effects could be damaging. Staff need to be checking everything before handing it out to customers and children.

Well today's visit to Nandos Ransome's was a let down. 1) Tables are uncleaned between customers unless you point out it's dirty. 2)Today was told they don't gi... read more Well today's visit to Nandos Ransome's was a let down. 1) Tables are uncleaned between customers unless you point out it's dirty. 2)Today was told they don't give discount for blue light cards yet past two visits they have. 3) With our sons Nandinos meal we were told it's either a drink or a pudding yet past two times he has had both included with his meal. 4) Didn't get my ordered starters then couldn't get a refund to my card. 5) When asking for carton for bottomless yogurt was greeted with an attitude. 6) Older staff were to busy talking having a laugh with each other rather than being attentive to customers clearing dishes. Overall they attitude stank. There were two positives 1) The food was nice what you expect from Nandos. 2) The two younger members of staff were more attentive happier to help.

We went with a big group for a work event and had an excellent experience. The food was delicious, the service was prompt, and the staff were all very friendly.... read more We went with a big group for a work event and had an excellent experience. The food was delicious, the service was prompt, and the staff were all very friendly. We couldn't find any faults.

I visited the restaurant alone and was greeted right away by the very friendly Samuel. I was seated and the ladies at the cash register were lively and humorous... read more I visited the restaurant alone and was greeted right away by the very friendly Samuel. I was seated and the ladies at the cash register were lively and humorous. The food was fantastic, although the chocolate cake dessert was very rich as anticipated, but the accompanying ice cream was delicious. Honestly, the prices were a bit steep for the portion sizes, but I have nothing but positive things to say about the service.