Nando's - Ipswich

Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter... read more Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter with 4 sides and some extras. When delivered, the only complete meal was the wings meal. Everything else had something missing or incorrect. Burger meal was incorrectly made, despite delivery receipt stating ‘no sauces halloumi as an extra’. This was inedible to the person. One of their sides was missing. So they ended up with just some chips. Of the full platter; we received the chicken and 1 mash. Promptly called and directed to a call centre or such like. First operative cut the call off. The second wanted to issue me with a refund for the missing items and the incorrect burger, totalling £30; explained to them and subsequently to their manager that I was not prepared to pay £45 for edible food to the value of £20. An hour I was on the phone. They refused to budge. Never mind I had a hungry family, told them they could come and collect the chicken they did not want to refund me for etc etc. I didn’t expect anything over and above or any special treatment, but I certainly do not expect to be out of pocket. Offered them the opportunity to just send the correct food which they also said they could not do. Rage has destroyed my appetite and I’ve settled for a bowl of cereal after we eventually agreed I could also be refunded for my now cold and inedible chicken. Eventually, I’ve only paid for the £20 worth of food that was delivered and eaten. What a painstaking experience. An awful example of customer service and being accused of fraud Nando’s really need to step up their customer service experience. If delivery is THIS difficult, then don’t offer a service you cannot carry out with either accuracy or empathy when it does go wrong.

Came here with my mum and my little 7 year old sister, got given some crayons and colouring my sister poured the crayons out and there was 3 pills in the crayon... read more Came here with my mum and my little 7 year old sister, got given some crayons and colouring my sister poured the crayons out and there was 3 pills in the crayon pot, we told the manager and she did apologise but this is a huge safety concern, if this was a baby they could've put it into there mouth and the effects could be damaging. Staff need to be checking everything before handing it out to customers and children.

Well today's visit to Nandos Ransome's was a let down. 1) Tables are uncleaned between customers unless you point out it's dirty. 2)Today was told they don't gi... read more Well today's visit to Nandos Ransome's was a let down. 1) Tables are uncleaned between customers unless you point out it's dirty. 2)Today was told they don't give discount for blue light cards yet past two visits they have. 3) With our sons Nandinos meal we were told it's either a drink or a pudding yet past two times he has had both included with his meal. 4) Didn't get my ordered starters then couldn't get a refund to my card. 5) When asking for carton for bottomless yogurt was greeted with an attitude. 6) Older staff were to busy talking having a laugh with each other rather than being attentive to customers clearing dishes. Overall they attitude stank. There were two positives 1) The food was nice what you expect from Nandos. 2) The two younger members of staff were more attentive happier to help.

I have been to other Nando's locations before, but this was my first time at this particular one. We knew what to expect and that's exactly what we got. The ser... read more I have been to other Nando's locations before, but this was my first time at this particular one. We knew what to expect and that's exactly what we got. The service was excellent, with a friendly welcome and attentive staff. There was no wait to be seated and the food came out quickly. Overall, it was just as good as any other Nando's we've been to and we really enjoyed our meal.

I 've been to probably a dozen Nando 's in a 100 mile radius, they are all the same, on the menu it says Succulent chicken, Never have I ever had anything other... read more I 've been to probably a dozen Nando 's in a 100 mile radius, they are all the same, on the menu it says Succulent chicken, Never have I ever had anything other than DRY chicken at any Nando 's, butterfly, wings or other, all have been over cooked, dry and tasteless, this was no exception, only the coatings had any flavour, you 'd think they would at least marinade fresh chicken for flavour and moisture, nothing special about the frozen fries, salad was pitiful, the sauces are over rated and over salted, the hottest of the hot sauce I would call a medium, the drinks were a bit on the flat side and the mix a lot on the weak side, all about the profit and nothing about the food should be the nando 's motto, I could do much better at home for a fraction of the cost, not worth going again, I don 't see what all the fuss is about Nando 's, if you think this is good, your in for a surprise when you taste actual fresh food cooked with care and attention.