Subway - Iola
Subway
Description
This locally run sandwich shop is a mixed bag: affordable, quick takeout with occasional standout employees, but marred by inconsistent opening hours, understaffing, long lunch lines, and hit-or-miss food quality. Multiple reports raise serious hygiene and management concerns — dirty restrooms, pests, handling money while assembling food, and aggressive supervision — alongside order errors and double charges. Hand sanitizer is available and one cashier handled a heavy rush well, but frequent cleanliness and service failures make the experience unpredictable; approach with caution.
Images
Feedback
I arrived at the restaurant at 5 PM on October 22nd, and I found that, despite the posted business hours of 8 AM to 9 PM on both the door and online, the door was locked. All the lights were on, but no one answered the phone. I’m left wondering where the employees are and why the restaurant isn’t open during its stated business hours.
I ordered a sandwich online, but it came with just meat and sauce—incorrect sauce at that. It seems they can't read the orders. The staff also completely ignored me during my visit. When I returned, the dining area was a mess, with employees touching money while wearing the same gloves they used to make sandwiches—absolutely disgusting. To make matters worse, I witnessed management yelling at a young employee right in front of me and another customer. It was a dreadful experience. This place should really be shut down. Meal type: Lunch.
Terrible customer service experience!! I won't be returning to this location and will make sure to share my experience with others. My husband said he has never encountered such rudeness before! I strongly advise against visiting this location. Service: Takeout Meal type: Lunch Price per person: $10–20
Bread was chewy they didn't put avocado on sandwich like they were supposed to, and they ran out of lettuce, so they subbed spinach I ordered online an hour early of pick up time and still g ad to wait 15 minutes then I was late to work Service: Take out Meal type: Dinner Price per person: $10–20 Food: 1 Service: 2 Atmosphere: 2
The food is ok. Some things I'd like to see improvement on is having all opinions available examples cookies available and bread. Also they like to shut down early or pretend to be closed examples open sing off and half the lights off. I've learned there tricks and walk in even though it appears to be closed. Just disappointing
