Five Guys - Indianapolis

I arrived at Five Guys with 20 minutes to spare before closing and decided to order a burger. After placing my order, an employee informed me that they weren't... read more I arrived at Five Guys with 20 minutes to spare before closing and decided to order a burger. After placing my order, an employee informed me that they weren't serving fries anymore. Given that they had plenty of potatoes and it was still 20 minutes until closing, this was disappointing. I also waited over five minutes for someone to assist me, even though there were four employees present. One young lady mentioned that there were five people in line and suggested that someone take the orders, but she was told to restock instead. After a few moments, she removed her gloves and quietly complained about her coworkers not doing their jobs. Overall, I found the service to be unprofessional and lacking in customer care.

The prices are too high, and the restaurant is freezing cold. It’s hard to enjoy the overpriced food in such an uncomfortable environment. The customer service... read more The prices are too high, and the restaurant is freezing cold. It’s hard to enjoy the overpriced food in such an uncomfortable environment. The customer service is lacking, seemingly run by inexperienced staff. Although it appeared to be well-staffed, the management seems to be inadequate.

The new management at Five Guys is doing an excellent job. They run a tight ship—fast, clean, and efficient. The food was just as good as always. Keep up the gr... read more The new management at Five Guys is doing an excellent job. They run a tight ship—fast, clean, and efficient. The food was just as good as always. Keep up the great work, Five Guys! The menu continues to impress.

Five Guys serves the best burgers in town! However, their prices are getting a bit steep, with a double cheeseburger costing $10. On top of that, their credit c... read more Five Guys serves the best burgers in town! However, their prices are getting a bit steep, with a double cheeseburger costing $10. On top of that, their credit card reader was not working, and I seldom carry cash.

At Five Guys, the floors were extremely slippery. The food arrived with fries carelessly piled on top of the burgers. The burger itself was so greasy that the b... read more At Five Guys, the floors were extremely slippery. The food arrived with fries carelessly piled on top of the burgers. The burger itself was so greasy that the bun had already become soggy. The menu offers variety, but the presentation and quality here left much to be desired.