Frisch's Big Boy - Independence

This is the worst restaurant in Northern Kentucky. To say they have bad customer service is an understatement; the five people at the food window completely ignored me as I waited at the register for a full ten minutes! I finally had to shout to the girl who refused to acknowledge me while she was busy in the back. Meanwhile, my order was just sitting in a bag on the counter for the entire time I was waiting. It included a hot fudge cake, and I'm sure you can imagine how well that went. Of course, the manager was locked in her office and couldn’t be bothered to assist me. I live within walking distance of this ridiculous restaurant, and I would rather walk barefoot to Texas to eat than ever come back here.

This is the worst restaurant in Independence. The manager is incredibly rude, and the service varied greatly. During the COVID-19 pandemic, when people are spending their hard-earned money, it’s disappointing to experience such a poor attitude.

Every time I order from this restaurant through DoorDash, there seems to be a problem. I either receive half of my order missing or I get someone else's order from a completely different delivery service. The hash browns are overcooked, resembling burnt scraps from a grill. The staff appears to be particularly careless about the quality of service, and I often end up missing parts of my meal. I've received a combo without a drink, a grilled cheese without the soup, and recently, they removed an entire pound of butter from the in-store reception without notifying me.

That must be the worst fresh in northern ky.