Dunkin' - Independence

So we ordered and waited at least 30 minutes, then we notice the ladies in the back on their phones, so I asked them about my food one of the ladies told me, she does not know where my food is and she is the one that took my order. we saw them take 5 and go through the whole journey while we waited for our food, there was a manager next to us who did nothing. After another 15 minutes the young man who took the whole journey through commanded, made our food, while the ladies stood there and did nothing, he also gave us a free sand that was for the long waiting period. this is the second time that happened to us at this place

Didn't have what I wanted even if I'm out on vacation I'd like to have my favorites which they didn't have. They had no bacon and no smoothies. Didn't like that at all. But I still Love D&D

Worst experience here ever. Served cold food to a pregnant woman and then had the audacity to tell me they heated up the second order extra hot , which is normal warm temp. What in the actual. I will never return. Disgusting. I get more consistency at McDonald 's.

If I could give it 0 stars I would. This place used to be great but ever since the new owners took over it's absolutely horrible. I gave it a few tries because I thought at first maybe they were just getting in the groove of things but that obviously isn't the case. Every time I come here something is always wrong the hash browns are still frozen in the middle or have obviously been sitting out too long, the coffee is disgusting, the order is always wrong or missing something and that's after you wait 30-40 minutes in the drive thru. Last time I went I ordered 3 hash browns and they had 5-6 cars sitting in the parking lot waiting for their order for over 30 minutes and I waited for over 30 minutes. I don't know if they just don't care but they really need to either retrain their family members they replaced the old awesome crew with or hire employees with experience who actually give a damn. Will never be back if you want coffee and a snack just go to the scooters up the road.

This Dunkin has actually made me not like Dunkin. This particular location does not make coffee very well it always taste bitter and I order a hazelnut large iced coffee with extra cream every time and it taste like black coffee every time I get it and even today the only reason why I came to Dunkin today is because I passed scooters by accident. Whoever owns this Dunkin franchise needs to reevaluate the new employees that they have your coffee is trash every time