Dunkin' - Hurst

Coffee, Donuts, Coffee & Tea
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Dunkin'

Dunkin'
2.2 / 5 (61 reviews)

Description

This Dunkin’ location struggles with both product quality and customer service. Drinks often don’t match their descriptions, with coffee lacking flavor and appearance inconsistent. Food orders experience long wait times, paired with inattentive and sometimes rude staff. Dirty tables and floors add to the uninviting atmosphere. Early morning offerings like donuts arrive cold and poorly prepared. Overall, the experience leaves much to be desired, falling short of the standards one expects from the brand. Improvements in beverage preparation, cleanliness, and especially staff courtesy, are urgently needed to restore customer trust and satisfaction.

Last update: 17.01.2026 from: Teri

Feedback

★ 2.2 / 5 from 61 reviews
patsy
04.05.2024

Great and friendly service! Prompt online and drive-thru service!!

tiffany2-mahaffey
04.05.2024

I was really disappointed with my drink. It didn't resemble what was advertised at all, and there was no caramel on the whipped cream. You need to take more pride in your beverages!

brian-s-engineer555
04.05.2024

I placed a pickup order and waited at the designated area for 10 minutes without any assistance. I ultimately had to cancel my order because no one came to help me, even though there were six staff members present.

teri-pate
04.05.2024

Stale donut- almost raw bacon.

jordan-brimberry
04.05.2024

Don’t go to this specific Dunkin. They rip you off with the coffee. I ordered an iced vanilla latte and it had virtually no coffee in it and tastes like vanilla milk. It was not a medium brown color like it usually is. When I complained about the color and taste, the worker dismissed me and tried to explain that lattes have no coffee in them and that it should look like that even though I told him multiple times that this is not what my coffee usually looks like when I come to Dunkin.

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