Reviews
What DayTrip65573242145 likes about Cafe Nero:
The service at this restaurant was exceptional. The staff did a great job even when dealing with challenging customers. I received a fresh pastry that was worth the wait, and the staff even took the extra step to bring it directly to me. View all feedback. What Nigel O doesn't like about Cafe Nero:
Standard coffee shop in the market square of St Neots, so excellent location. Moderately good selection of cakes to go with a coffee essential in my opinion (and I hate muffins). I had lemon drizzle. The premises are very cramped, and I had to clear a table myself to use it. Bikers use the place a lot. View all feedback.
Reviews from various websites
The coffee is always fine and heated correctly. The staff are always friendly and helpful. However there is such a high turnover of staff and I completely under...
read moreWe waited 29 minutes in the queue this morning. This is really unacceptable. For our second cup we moved to the cafe next door where we will be until service is...
read moreThe young woman, who we understand is the manager in Caffe Nero St Neots is rude, incompetent,at times very inappropriately dressed,and has little regard for hy...
read moreWent to go and have a coffee with a friend at neros st neots the manger chucked me out of the cafe and was rude and arrogant in doing so and needs sacking
My husband and I have been frequenting Neros in St Neots for the past few years. However, I must admit that the service and cleanliness have significantly decli...
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read moreNestled in St Neots’ vibrant market square, this coffee shop offers a prime location but struggles with service and cleanliness. Patrons have noted a significant decline in the quality of both food and service in recent months, with long queues and insufficient staffing leading to frustration. Despite a decent selection of cakes and reliably good coffee, the cramped environment and frequent staff turnover detract from the experience. While some customers appreciate the friendly service, many express disappointment in management’s handling of cleanliness and staffing issues. A call for more responsible management and improved service is becoming increasingly urgent.