Cafe Nero - Huntingdonshire

The coffee is always fine and heated correctly. The staff are always friendly and helpful. However there is such a high turnover of staff and I completely understand why. Not enough of them on a shift. To have only one person serving at the counter when there is a queue going outside the door is ridiculous. The other member of staff is clearing tables and cleaning the premises. So one person is dealing with a long queue and take aways. I have seen so many people look at the queue and walk away. You are losing a lot of trade! I feel sorry for your staff dealing with all this. There should be two people at least behind the counter.

We waited 29 minutes in the queue this morning. This is really unacceptable. For our second cup we moved to the cafe next door where we will be until service is sorted out at Neros.

The young woman, who we understand is the manager in Caffe Nero St Neots is rude, incompetent,at times very inappropriately dressed,and has little regard for hygiene.When approached recently by a customer about rubbish everywhere she quickly became aggressive and rather brusque in her behaviour. Not I feel would make us feel like a return visit to Caffe Nero St Neots.

Went to go and have a coffee with a friend at neros st neots the manger chucked me out of the cafe and was rude and arrogant in doing so and needs sacking

My husband and I have been frequenting Neros in St Neots for the past few years. However, I must admit that the service and cleanliness have significantly declined in the last 9 months. It seems that a thorough clean is needed, but do the staff really have to do it themselves? Shouldn't tasks like cleaning the floors be done when the restaurant is closed? During our recent visit, we found the upstairs and back room closed for cleaning at 3pm, which was being done by only 2 members of the serving staff. It's time for the management at Neros to take more responsibility and actively address these issues.