Wingstop - Houston

Delivery Services, Casual, Catering

Wingstop

★ 3.6 / 5 (2013 reviews)

This Wingstop location offers a mixed experience. Many customers praise the friendly, attentive staff and efficient service, highlighting standout employees who create a welcoming atmosphere. The food quality varies—some enjoy flavorful wings and fresh preparation, while others criticize dry chicken, overwhelmed sauces, and frequent order mistakes including missing items and incorrect flavors. Online ordering and issue resolution have been inconsistent, with some patrons frustrated by delays and poor customer support. Limited vegetarian options and parking congestion add minor drawbacks. Overall, while this Wingstop has loyal fans drawn by good service and taste, reliability and order accuracy remain areas needing improvement.

Last update: 17.01.2026 from: User

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★ 3.6 / 5 from 2013 reviews

Was User at Wingstop a mag?
I had an excellent experience at this restaurant! The service was outstanding, and the food was served hot and delicious. James (also known as Jaime), who works in the kitchen, brought such amazing energy to our visit, making it a memorable experience once again. All the staff, including the managers, were incredibly welcoming and did a fantastic job. Highly recommend! - R. Juarez View all feedback.

What User dislikes about Wingstop:
This place took my online order had waited me a whole hour before I said my order did not come up. Would not offer me a refund and I had to wait 2 to 5 working days because I ordered online 30 minutes before I went to the store. The night leader Jose on 12/6/22 was completely unprofessional and could not give answers except his first name. I'll see how they forget wings, sauces and sides. They did not even offer comp... View all feedback.

★ ★ ★ ★ ★

Probably the best wingstop I've been to I was checked out at the register by Kaylen and she incredibly friendly and had a great personality. I chose to dine in and Evangeline made sure we had everything we needed. 5/5 experience the food was great as well!

★ ★ ★ ★ ★

Will not order from here again, 2 wrong orders in a row. Wings only have a trace of sauce. Not sure what management is telling them about using the correct amount of sauce. No kinda of food inspection before it leaves the restaurant.

★ ★ ★ ★ ★

It was a long day/night at work and on my way home I got hungry, I decided to stop at the Wingstop on Yale and I-10 and order some wings to go. In the last 8 years, I've gone to this location and every time I go, it's either a hit or miss based on the customer service and the food. As I got home, I noticed the Garlic Parmesan Wings I ordered rarely had Parmesan, very oiley and tasted very dry/no flavor, and the Hand Cut Fries were very mushy and it was just tiny bits and pieces, I didn't have the energy to call and complain cuz I was too damn tired after a long long day at work. Tonight was my last time at this location...not gonna waste my money on dry wings and mushy fries. I'll just go to Taco Bell or Canes instead lol

★ ★ ★ ★ ★

What can I say... That was the best Wing Stop experience I ever had. Customer service at this point is incomparable and honest was completely unexpected. The only thing better than the service was the food. The cooking and sauce work on my wings was perfect. 10/10. Flawless execution and if you are past the heights and give them an attempt. This Wing Stop is the truth.

★ ★ ★ ★ ★

I had five employees when I went to the door! Very friendly hospitality, delicious Cajun Mais, and a great experience. I would recommend getting here safe, 5 stars from me for this Wingstop location!

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