Firezza - Menu

I have been a customer of your Notting Hill branch for some time. I ordered online as usual. To my annoyance my pizza arrived (cold) from the West Hampstead bra... read more I have been a customer of your Notting Hill branch for some time. I ordered online as usual. To my annoyance my pizza arrived (cold) from the West Hampstead branch. I was informed that this branch has closed. If I had known during the ordering process I would not have ordered from somewhere well over 20 minutes away. To rub salt into my cold pizza the order was wrong and arrived 40 minutes later than expected. I feel for the guys in West Hampstead as they should not have received my order. Totally unacceptable for a website to not inform the customer that the order would now be fulfilled by a different branch.

Like many other people who have reviewed this restaurant for takeaway, we ordered a pizza on a Friday night at 1950, were told it would arrive at 2020, and then... read more Like many other people who have reviewed this restaurant for takeaway, we ordered a pizza on a Friday night at 1950, were told it would arrive at 2020, and then it didn’t turn up until 2150!! So two hours after we ordered...the tracker continually said it would arrive at 2020 and the branch would not pick up the phone, despite my ringing 5 times. When the pizza finally arrived, it was cold and one of our dips was missing. So disappointing as we loved ordering from Firezza’s Battersea branch and never had an issue. The one saving grace is that I contacted Head Office and they gave us a full refund. Good way to deal with this. But why not just work to improve the delivery service at this restaurant?