Menu - Panera Bread

As a previous member of management from another time I ask the manager of the store to act as a customer and ?order? and iced coffee. You get an empty cup from... read more As a previous member of management from another time I ask the manager of the store to act as a customer and ?order? and iced coffee. You get an empty cup from the order counter with your rapid pick up You go and get iced coffee around the corner. 3more steps for sugar and a lid. Where is the cream? Oh I have to walk to the front of the store. The experience is veryfragmented.

I had a very disappointing experience at this restaurant due to the poor management and lack of attention to detail. A couple of weeks ago, I ordered two breakf... read more I had a very disappointing experience at this restaurant due to the poor management and lack of attention to detail. A couple of weeks ago, I ordered two breakfast sandwiches with sausage, egg, and cheese for takeout, but when I got home, one of them was missing the sausage. I thought it was just an oversight on a busy morning. Today, I decided to give them another chance and placed the same order again. I spoke with Jen, the short manager with glasses, at the register and informed her about the mistake from my last visit, asking her to ensure that the staff was careful this time. I also shared my concerns with the kitchen staff while I waited. Unfortunately, when I got home, I found that once again, one sandwich was missing its sausage. To make things worse, my wife prefers her sandwich on brioche, while I enjoy mine on an everything bagel. They frequently overlook the sausage on the brioche sandwich. This leads me to wonder whether Jen and her team are intentionally neglecting their duties or if they simply lack competence. The only reason I gave them even one star is because I couldn't post this review without selecting at least one. If only Google offered a choice between gold stars and black holes!