Wendy's - Hilliard
Wendy's
Description
Wendy's on Hilliard-Rome Street offers a mixed bag of experiences. On one hand, diners praise the delicious breakfast options, especially the Baconator combo and breakfast fries, along with friendly service. However, inconsistencies mar the experience, with several customers reporting incorrect orders, cold food, and frustratingly long wait times in the drive-thru. While some highlight the freshness of the food and cleanliness of the restaurant, others have encountered rude staff and unavailability of menu staples, suggesting a need for improvement. Overall, this location has potential but requires attention to service and product quality for a consistent dining experience.
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Feedback
My wife and I went through the drive-thru to grab some lunch. We ordered junior bacon cheeseburgers without bacon because my wife is Muslim. Unfortunately, they got our order wrong the first time, so I went back inside to have it fixed. When we received the replacements, it seemed like all they did was remove the bacon; there were still remnants of it on the burgers. This restaurant should really make an effort to ensure that ingredients are completely omitted when requested.
Fantastic location! The staff is always friendly, and the food is incredibly fresh. This is one of the best Wendy’s I’ve been to, far surpassing most restaurants on Hilliard-Rome Street. Keep up the great work!
The service was great! The men's toilet is broken, but is cleaned properly during this hour. The service was excellent and the staff are very helpful. The food is served hot and ready as I like it.
Absolutely terrible administration especially the manager called judy. I ordered two meals. the first window in the register was great. the next window had a young gentleman who was also super nice. but I was given 1 real drink and the other drink was wrong. I asked him what that was to drink and he said I'm sorry and then got the drink from me closed the window. I waved him down and said I didn't get my second drink yet. he corrected this and was very pleasant about it. But I originally asked for extra dipping sauce during ordering. When I asked for it before I left, the manager, judy, was very, very rude. because of her, I go down to the wendy’s road and never put it again. great staff, but terrible management.
Menu PDF
FAQ
More information
QR-Code for the menu
