Kfc - Hilliard

A few years back, this restaurant was managed exceptionally well. The staff frequently went above and beyond, even offering extra food if a meal took too long t... read more A few years back, this restaurant was managed exceptionally well. The staff frequently went above and beyond, even offering extra food if a meal took too long to arrive. I really appreciated that level of service and became a loyal patron. Unfortunately, my experience has since deteriorated. About a year ago, I visited with a meal voucher, and when I tried to select a side dish, the staff rudely insisted that I had to have coleslaw. While I don't have anything against coleslaw, I’m not particularly fond of it, and it seems strange to mandate that over options like potato wedges or mac and cheese. After a few more incidents where I received the wrong side dish or sauce, I ultimately decided to stop going altogether.

Food here is always dry and seems like it’s been sitting on the warmer for ages. Sawmill Rd KFC location is more consistent in food quality. read more Food here is always dry and seems like it’s been sitting on the warmer for ages. Sawmill Rd KFC location is more consistent in food quality.

I decided to give this KFC another chance after the last bad experience there. Bad decesion.I ordered the 8 piece dark meat and out of the 8 pieces they gave me... read more I decided to give this KFC another chance after the last bad experience there. Bad decesion.I ordered the 8 piece dark meat and out of the 8 pieces they gave me 2 were chicken breasts and 2 were wings which are white meat and no drumsticks. Drumsticks are my favorite, and is the main reason I get the 8 piece dark meat. How did they mess that order up? They work at KFC you would figure they know Chicken breast and wings are white meat. Is there any training going on at all? I won't be giving this place a 3rd try.

The restroom was unpleasantly dirty, and I noticed several customers leaving because the cashier was too busy chatting in the back to take any orders. Our order... read more The restroom was unpleasantly dirty, and I noticed several customers leaving because the cashier was too busy chatting in the back to take any orders. Our order was incomplete, and when we asked for honey, it appeared to be a hassle for him; he just threw it over the counter instead of passing it to us politely. Overall, it was a very disappointing experience, and I don’t plan to come back.

One unfortunate individual was managing the entire restaurant on a Saturday night. The food wasn’t fresh, and I ended up having to throw away the chicken. They... read more One unfortunate individual was managing the entire restaurant on a Saturday night. The food wasn’t fresh, and I ended up having to throw away the chicken. They locked the dining room doors at 4:30 PM and turned away anyone who tried to come in through the side door, claiming they couldn’t dine in. This place really needs some assistance because it has seriously declined.