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The front entrance has been nicely remodeled, but I haven’t had the chance to explore it fully yet. I did manage to bring in two bottles of water, which helped... read more The front entrance has been nicely remodeled, but I haven’t had the chance to explore it fully yet. I did manage to bring in two bottles of water, which helped save on soft drink costs throughout the day. The souvenir cups have gone up to about $20 each, and the drink refill stations are efficient—you simply scan the barcode on your cup, but make sure to get your ice first, as the timer starts as soon as you scan. On hot days, the water park tends to be packed, leaving very few spots to stash your belongings. I try to take days off to visit during the week, which is a much better experience with smaller crowds. Do keep in mind that the water park is located at the back of the park, so be prepared for a bit of a walk. Now, some drawbacks: the park closes at 8 PM, and I feel a later closing time would be much better. Chocolate World also closes at the same time as the park, whereas it used to stay open an extra hour, allowing more time to enjoy everything inside. Additionally, many of the kiddie rides didn’t have attendants and were closed. I plan to return next summer on a weekday, as I missed out on trying their newest ride.

Operations are not up to amusement park standard. Visited Labor Day 2023, clear lack of training and operational know how was present in all parts of the park.... read more Operations are not up to amusement park standard. Visited Labor Day 2023, clear lack of training and operational know how was present in all parts of the park. First, the engineering of the parking lot is not able to handle any significant rush or load more then say 50 cars at a time. Things get bottlenecked and cause significant back ups. They have the room to improve on this but don't expect it to.Ride Ops: There is no urgency with any ride operations at this park. Most employees are engaged in conversations with one another rather than loading and unloading of guests and ensuring smooth and quick operations. Training and supervision need to improve.I'd be rich if I made money for the number of other guest who cut lines. Sorry but if your friends or family are ahead of me in line, they can come back and meet you, they aren't there to save your spot, my guess is Italians and hillbillies don't understand common decency and that line jumping can mean expulsion from the park, though i doubt that would be enforced since there was really no security presence throughout the day. Hershey was a quality park, there is no doubt that they invest in new rides when they can, however many of the older rides are neglected most likely due rising maintenance costs and inability to hire quality personnel, this is evident by the number of attractions that won't be operating when you visit and the number of rides that are on an extended closure. The top attractions do operate but are subject to frequent breakdowns. But don't expect any giveback from the park, its the typical carnival scam, they get your money and won't provide refunds. The workforce numbers need to improve in order to provide a truly great guest experience.