Manhattan Pizza - Herndon

Ordered pizza on 2/25/24. It estimated an hour wait. 1.5 hour later, I called the store and asked for an update. I had to call 4 times in a row because each time she stated she would call the driver, then call me back. She never did. On the 5th call, she said to look outside. We live in a small apartment and the pizza had been placed on our step. No one knocked. The pizza was cold and not good. I called back and the person on the phone stated I would get a refund, but this never came through. Don't recommend ordering here.

The Herndon location was closed even though their phone number and website were working when I ordered. The lady did not mention anything on the phone when I ordered and wanted me to drive 20 minutes to their other location. Went to Moe's instead.

The food here is egregiously overpriced. The pizza isnt bad. It’s pretty mediocre, but they are charging 2 or 3x more than other pizza places, and it’s really not justified.

Can’t even rate the food because it never showed up. Service is incompetent and couldn’t even contact the driver or the manager. Said to call back in the morning if it didn’t arrive. Ridiculous.

Have ordered from this location several times over the last 10 years. We ordered pizza well done it was undercooked and overly cheesy. Not a fan anymore.