Starbucks - Henrico

ALWAYS make my drink correctly and delicious! My breakfast is always cooked to perfection as well! Very consistent, quick and friendly!!!! I LOVE the staff.... they are like family!!! Best Starbucks in the area, for the people and especially drinks ????????????

Music was so loud that during that 30 min that I was there I got a headache, when I went to just relax and enjoy my morning. Also, instead of playing something instrumental for a coffee shop, they played loud Spanish dance music like it's the dance floor.

What a GREAT way to start a Cold breezy morning in Richmond VA. I walked in craving a warm Peppermint Hot Mocha. The moment I opened the door I was immediately greeted with smiles across all staff. The Store manager Anthony had the biggest smile and welcomed me. He took my ordered while multiple tasking the drive thru (impressive, I must say) I didn?t feel ignored and he even complimented my outfit. Boy! Did that make my morning. He took my order and his staff made it in a timely manner. But that?s not all! It?s something about knowing the staff is happy to make your drinks, she was smiling the entire time. Now I?m not from around this area (NYC is in the building haha) but I have to tell you something, my drink tasted so much better knowing the staff was happy to make it. Peppermint hot mocha with a side of love, was exactly what I needed on a Saturday morning! Thank you so much Anthony staff! Hope you guys have a great year!

All the negative reviews make me sad on here! I do work at this Starbucks, I transferred from a store in South West Virginia. The manager here is new and he's doing the BEST job at running the store. All the staff I've worked with are friendly to customers AND employees. Bitter drinks can sometimes be from what you ordered inside the drink, not the barista. You also have to understand that if staff calls out and nobody can come in to cover, they will be short and running a drive thru along with a cafe AND mobile order isn't easy when you are short staffed. Also, it can be frustrating if someone orders a drink one way but changes it after it's been made. This Starbucks does not deserve 3.1 overall rating, it deserves 5. Put yourself in an employees shoes when rating a business. Customer service isn't an easy job, in fact it's harder than most.

Staff was super friendly. Drive-thru is tight, so take your time. Love that they stirred the honey in my latte. Not all locations do that and it usually settles to the bottom. Perfect latte!