Ptarmigan Inn - Hay River

The hotel is showing signs of aging. Examples include worn and stained carpet, holes in the blackout curtains, and a sagging mattress, among other issues. There are also limited amenities such as no ice bucket, no drinking glasses, only two paper cups provided, and hand towels for only one guest. The prices are not competitive.

My experience at this restaurant was excellent. The building may be old, but it is clean and comfortable, and the staff is fantastic. The restaurant serves delicious food!

We stayed in a room on the second floor with a kitchenette. Despite being located near the lobby, there was minimal noise from other guests. The room had a queen size bed, a single bed, and a hidden couch. There was also a lounge chair, a table with two chairs, and a writing desk. The kitchen was spacious but had an older setup with a one-sided sink and refrigerator. Some of the cabinet doors were partially melted from the heat of the stove, making it difficult to figure out which one worked, but we were able to manage. The bed was very comfortable and we had a good night's sleep. Our only complaint was that there was no dining area, so we had to eat standing up in the narrow space between the kitchen and living area. The location was convenient, with a convenience store nearby as well as a pub and a bank in the building.

Total? a bit dated, not the washroom, step it, comfortable bed, good television, clean. good food in restaurant

My husband had booked two rooms through booking.com for himself, a colleague and his wife but was told on arrival that only one room was available. Apparently the written confirmation that showed 3 people/2 rooms didn't count the person at the front desk expected a separate confirmation for each room??? This statement was repeated several times to other guests who had booked more than one room. He ended up sharing a twin room with his colleague and wife hardly ideal.