Reviews

Overall Total Score
2.2 out of 5
Acceptable | 3242 reviews

What User likes about Kfc:
People come to KFC/TACO BELL for its convenience or because they are on a budget, or both. It's not common to have an exceptional customer service experience at places like this. Despite being in a not-so-great area, Franklin (I think that's his name) manages to maintain a positive attitude and provide outstanding customer service. I don't usually write reviews for fast food places, but I had to take a moment to ackn... View all feedback.

What User doesn't like about Kfc:
I will never go back to this KFC/Taco Bell again. It was lunchtime and I was on a road trip. I was the only car in the drive-thru and when I pulled up to order, the employee told me I had to come inside to order. When I asked for clarification, she ignored me. I drove away and went to McDonald's instead. I don't have the time, energy, or patience to deal with unprofessional people. It's best for me to leave. The mana... View all feedback.

Reviews from various websites

Menu
1.4 ★ from 17 reviews

I will never go back to this KFC/Taco Bell again. It was lunchtime and I was on a road trip. I was the only car in the drive-thru and when I pulled up to order,...

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I recently visited this restaurant and according to Google, it has a rating of 9. However, when I arrived at 8:08, the staff mentioned that they were about to c...

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Every time I visit this KFC drive-thru, I end up having to go inside because nobody in the car realizes there is someone in there. It's frustrating for me.

I didn't know this place was even there. in the night all the lights are on the parking lot (city code violation and the sign is also out. only the reason why I...

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Definitely the worst customer service experience of my life. The Drive-thru worker was extremely rude. She told me that I can't add to my order at the window, w...

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Recent experiences at the KFC/Taco Bell have painted a troubling picture of service and cleanliness. Customers have reported rude interactions, poor management, and inadequate facilities, leading many to abandon their meals and venture elsewhere. While some praised the food quality, frequent issues like broken equipment, disorganized drive-thrus, and subpar hygiene marred the overall appeal. However, a few exceptional staff members stand out for their dedication to customer service amid the chaos. Without significant improvements in management and employee training, this establishment risks losing its customers permanently. Fast food should offer convenience, not frustration.

Restaurantji
1.5 ★ from 59 reviews
Jordan
12.03.2024 - 17:14

The portions at this restaurant were disappointing. I ordered two beefy 5-layer burritos and they were the size of a microwave egg roll. The beans tasted dilute...

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John
12.03.2024 - 17:14

The food at this restaurant tasted like burnt meat and beans. There were not enough napkins available, and when I asked for more, someone told me they didn't ha...

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morgan
12.03.2024 - 17:14

The staff at this restaurant is extremely impolite. When using the drive-thru, they are not helpful at all and just come across as rude.

Gilly
12.03.2024 - 17:14

The people who worked on Christmas Eve 2023 decided it was cute to pretend they were open and not serve us. They were sitting in there deciding to play games in...

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Karina
12.03.2024 - 17:14

I ordered a grilled cheese nacho fries. It cost little over 5 dollars and I got about five pieces of steak and 13 fries this is not what it shows on the menu bo...

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Sirved
2.2 ★ from 13 reviews
Kris
10.03.2025 - 04:33

I came by today on October 28th. The employees made my quesadilla wrong. Cut it wrong and just stopped it together. When I asked to get a refund they were very...

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Thomas
10.03.2025 - 04:33

I should of listened to everyone?s review. The staff does not know what they?re doing. They canceled my whole order cause they refused to give me KFC sauce. I e...

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Cynthia
10.03.2025 - 04:33

Horrible, asked for sour cream to go with taco. I was told I had to pay for it. No problem can I have 4. Cashier said you have to get back in line. Can't order...

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Regina
10.03.2025 - 04:33

Worst KFC ive ever been to. They close before closing time and they are always out of something. Management is horrible. Who is the owner of this franchise? Fir...

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Shaunte
10.03.2025 - 04:33

This place is the absolute worst every time I go here to the drive-thru I am told I have to come inside and I get it the whole world is short staffed. But, toda...

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Int Restaurants
3.5 ★ from 3153 reviews

People come to KFC/TACO BELL for its convenience or because they are on a budget, or both. It's not common to have an exceptional customer service experience at...

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