Second Cup - Hamilton

Good customer service on behalf of the staff, but the owner is extremely rude. Came with a Starbucks coffee and ordered one of their foods. The big lanky mate o... read more Good customer service on behalf of the staff, but the owner is extremely rude. Came with a Starbucks coffee and ordered one of their foods. The big lanky mate owner started screaming for me and my girlfriend to throw out our coffees... excuses me politely explaining that I would do that after I bought Second Cup coffee. He was very unprofessional and vulgar. Do not recommend not feel safe.

I'm a fan of Second Cup Hot Chocolate Muffins. Thank you for your high quality smiling, extremely patient staff. Actually, all employees in all second cup branc... read more I'm a fan of Second Cup Hot Chocolate Muffins. Thank you for your high quality smiling, extremely patient staff. Actually, all employees in all second cup branches. The staff I also met in Lime ridge Mall are all so nice...and exceed expectations with customers. I am a loyal customer to this magnificent taste and service.

Stop for a warm drink and work alone. This location was warm and cozy. However, it became quite loud in Times, and I agree with an earlier poster that the ride... read more Stop for a warm drink and work alone. This location was warm and cozy. However, it became quite loud in Times, and I agree with an earlier poster that the ride seems to take priority over walk-in customers, as I... pretty amused to serve. Coffee was good.

I just recently started going to that second cup. It is always busy and sometimes even hard to get a place. Because it's so busy and there's nothing to record t... read more I just recently started going to that second cup. It is always busy and sometimes even hard to get a place. Because it's so busy and there's nothing to record the sound, I find this place too loud. The drinks... are consistently made and are very good. You always get my order right what I appreciate as I go for a Chai latte, 1/2 sweet, with skimmed milk, and with extra foam (yes, I am one of these people). My husband tends to get tea. The staff can afford to be a bit more friendly as they usually do not show much personality. The ride through also seems to be a priority over the people in the restaurant.

I was in Hamilton recently on business and stopped in to this Second Cup location for a break. I've not been to this location before but it looks like most Seco... read more I was in Hamilton recently on business and stopped in to this Second Cup location for a break. I've not been to this location before but it looks like most Second Cups. The service here was fast and friendly and I got my favourite Chai...Tea Latte which is always a great go to. If you looking for a break on the Hamilton mountain the Second Cup is a pretty good choice.