Fish House - Hackney

I placed a order via the app. I got got a phone call from the owner asking if i had placed a order . I told yes and he then said because i had left a negative r... read more I placed a order via the app. I got got a phone call from the owner asking if i had placed a order . I told yes and he then said because i had left a negative review a year ago after they delivered the wrong item i am banned I find it very pity and pathetic that a restaurant can not take valid criticism. If the wrong item that was sent a year previously they had fixed the issue in a polite way i would not have left a negative review but to correct that issue i had to wait four hours and only got it sorted because i called three times. Having no drink with the meal and waiting four hours and being told. I think reviews inc negative reviews should be welcomed as a way to improve service. Also before the coke i bought a milkshake that although within date was off. I called them and they told me, not our problem. I ended up getting a refund from the company who made the milkshake as they told me there was a defect with the bottle. I never left q negative review even though they were rude by telling me not their problem. But after the coke was delivered instead of a diet coke i left a negative review as they at the time lied to me on the phone three time. Clearly very thin skinned so if you order and sonething goes wrong do not expect them to give a toss. Also if you leave a fair negative review expect to be banned even if you were in the right. I was a loyal regular customer but clearly they do not care. A company that can not accept criticism for mistakes they make is not a good company.

Coke I was delivered a coke which I can not drink for medical reasons, I was told they would redelicer the correct drink but after a 90 mins nothing arrived so... read more Coke I was delivered a coke which I can not drink for medical reasons, I was told they would redelicer the correct drink but after a 90 mins nothing arrived so I called and the guy just sorry sorry we forgot then something unaudioable and now nearly an hour later and still no drink. How long should I stay thirsty til I get my drink. Should I just forget it and get another drink and pour the coke you delivered down the toilet. I have been a loyal customer since this business opened but never will I order again as clearly when things go wrong they clearly seems not to give a toss.

This is the second time we've been where the food is now beginning to let us down. Last time the chips were refried. And just now we picked up lunch and the had... read more This is the second time we've been where the food is now beginning to let us down. Last time the chips were refried. And just now we picked up lunch and the haddock tasted refried batter was doubled up and tasted chewy and oily. Such a shame because this is our favourite fish and chip shop! Service is always on point and when the food is done right it actually is one of the best. Please don't cut corners Fish House. We can tell :

Best fish and chip shop in waterlooville and surrounding areas. Do visit here quite regularly and have always had a good meal. read more Best fish and chip shop in waterlooville and surrounding areas. Do visit here quite regularly and have always had a good meal.

Sometimes the mark of good a resturant is the service you receive after something has gone wrong. Having found the Skate to be under cooked. The approach and le... read more Sometimes the mark of good a resturant is the service you receive after something has gone wrong. Having found the Skate to be under cooked. The approach and level service we got was amazing. Not only did they not hesitate, they followed through straight away and even apologised. They even brought the food to the car, which we wasn't even waiting that long for. They continued to be apologetic throughout and even gave us extra chips. Can't lie! Was very impressed with the quick approach of sorting the issue but sadly may not come again. After a couple of days I have fell ill. However can't fault members of staff professalism was top tier but mix emotion on this one Excellent service 7/10