Old San Juan Express - Hackensack
Old San Juan Express
Description
In the vibrant world of Puerto Rican cuisine, one restaurant garners mixed reviews. Many patrons praise the delectable flavors and authentic dishes, such as mofongo and empanadas, celebrating their comforting quality and generous portions. However, consistent issues with customer service and cleanliness detract from the experience. Complaints range from unprepared food and high prices to staff attitudes and billing discrepancies. While some loyal customers vouch for the establishment's potential, others express frustration over mandatory tipping and a lack of transparency in pricing. This local gem showcases a dichotomy of culinary delights set against a backdrop of operational challenges.
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I wouldn't eat there again, even if it were free. I ordered arroz con gandules with pernil and two alcapurrias to go, but they weren't ready by the time I finished my meal—only one was prepared. Be cautious, as they automatically add a 20% tip to your bill without asking. Overall, not good service at all.
Boozy Burbs-Bergen has been labeled as one of the best Puerto Rican restaurants in New Jersey, but I completely disagree. The food didn't impress me, and the thing that annoyed me the most was the automatic 20% gratuity added to the bill. I would recommend staying away from this place; it’s not worth it!
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QR-Code for the menu
