Old San Juan Express - Hackensack
Old San Juan Express
Description
In the vibrant world of Puerto Rican cuisine, one restaurant garners mixed reviews. Many patrons praise the delectable flavors and authentic dishes, such as mofongo and empanadas, celebrating their comforting quality and generous portions. However, consistent issues with customer service and cleanliness detract from the experience. Complaints range from unprepared food and high prices to staff attitudes and billing discrepancies. While some loyal customers vouch for the establishment's potential, others express frustration over mandatory tipping and a lack of transparency in pricing. This local gem showcases a dichotomy of culinary delights set against a backdrop of operational challenges.
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Feedback
This restaurant is exceptionally clean, and the food was outstanding. I had beans and rice with roasted pork, and it was incredibly tender with a delicious flavor. The waiter, who is also the owner, greeted us as soon as we walked in. I highly recommend this restaurant to everyone! The service was fantastic!
I visited yesterday and really enjoyed the food—kudos to the team! It's my second time coming, and I'm from Virginia. However, I was quite frustrated by the mandatory tip. I typically prefer to tip based on the service I receive, and I often give more than the suggested amount. By forcing a tip, you've actually lost out on what I would have given! Despite this, I will definitely return because I love this restaurant and highly recommend it!
I really enjoyed the friendly service, and the food was fantastic with an amazing presentation on my plate! It was a wonderful experience, and I've already begun recommending Old San Juan to others. Thank you, and God bless! P.S. The coconut flan is incredible!
I wouldn't eat there again, even if it were free. I ordered arroz con gandules with pernil and two alcapurrias to go, but they weren't ready by the time I finished my meal—only one was prepared. Be cautious, as they automatically add a 20% tip to your bill without asking. Overall, not good service at all.
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FAQ
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QR-Code for the menu
