Chipotle - Hackensack

I rated this restaurant four stars mainly because of the manager with braided hair who greeted us with a smile. Unfortunately, the experience wasn't great overa... read more I rated this restaurant four stars mainly because of the manager with braided hair who greeted us with a smile. Unfortunately, the experience wasn't great overall. The person at the tortilla station who started our order barely acknowledged us or showed any interest in helping. The line was quite messy, and the queso dip looked old and soggy. I understand it's a Saturday and that people are looking forward to going home, but if you're working in food service, shouldn’t you strive to treat customers the way you'd like to be treated? It's disheartening to see the decline in customer service and cleanliness. As for the food, it was a bit salty, but still decent.

The servers all have an attitude. They are not friendly and INTENTIONALLY and SPITEFULLY give customers small meat portions and food portions. You have to ask t... read more The servers all have an attitude. They are not friendly and INTENTIONALLY and SPITEFULLY give customers small meat portions and food portions. You have to ask them to give you the right servings. They serve customers without the willingness to serve and will speak very disrespectfully when confronted. This entire store needs NEW management. Let me also add all the health department violations from dirty counter tops. Employee today said he does not give a F$ ! about what customers say in the google reviews about their attitudes. Well it most certainly shows in the quality of their work. ABSOLUTELY DISGUSTING.

They didn't have chicken, no peppers and onions, guacamole, or steak and it was still 1 hour and 10 minutes left until close. they just didn't want to make more... read more They didn't have chicken, no peppers and onions, guacamole, or steak and it was still 1 hour and 10 minutes left until close. they just didn't want to make more. i end up getting spicy steak and while eating in 9 to 10 more people came to order. worst Chipotle i went to in my life. never will go back and i live in the area. they was even giving me faces while i was ordering.

The staff at this restaurant is very pleasant and friendly, and the place is clean. However, it was a busy Friday night, and there might be some room for improv... read more The staff at this restaurant is very pleasant and friendly, and the place is clean. However, it was a busy Friday night, and there might be some room for improvement in food presentation. The sofrito was delicious, and I ordered tacos to take away. After a 15-minute drive, the tacos didn't seem to travel very well, which is understandable. The taco shells were broken rather than whole, and the fillings appeared to be just haphazardly placed inside. I ordered on two separate occasions, and it seems like the sour cream isn’t being added inside the tacos.

I had a terrible experience with a server at this restaurant today. She brought me a pan full of extremely spicy salsa, and now my mouth and throat are burning.... read more I had a terrible experience with a server at this restaurant today. She brought me a pan full of extremely spicy salsa, and now my mouth and throat are burning. She never mentioned that the salsa was extra hot before serving it, and to make matters worse, she served it with a smirk on her face. This isn't just thoughtless; it's downright cruel. Food rating: 1/5.