Panera Bread - Groton
Panera Bread
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It was the best lunch I've had in a while I tried the ham and Swiss hubby had the steak and cheese AMAZING there green teas with passion fruit and...
Food was excellent. Staff was great. Manager was working hard. As always a pleasant experience.
I messed up my online pickup order, but Eileen swiftly resolved the issue, even amidst the busy lunch rush. I couldn't have asked for better customer service. Thanks to her, I managed to make it to my office meeting on time. She truly made my day!
The woman who typically works at the bakery has a terrible attitude. This isn’t the first issue we've had with her. We were waiting for someone to take our order, and when we tried to get her attention by saying "excuse me," she simply glanced at us and walked away without acknowledging us. Frustrated, we chose to leave. This behavior is utterly unacceptable. If she’s unable to do her job properly, she might want to consider looking for a new one. When I called to speak with a manager, I’m sure she didn’t pass on our complaint. She is the most difficult person I have ever encountered.
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