Reviews

Overall Total Score
3.1 out of 5
Good | 549 reviews

What Kelsi O'Hara doesn't like about Steak n' Shake:
so disappointed by our culinary experience in greenfield in. it wasn't a good year. they have to order on kiosk. they have let the people out of work. when we go to dinner, I want to wait. they now have a limited menu and I liked my vanilla cakes. no longer offered. you have to say, was very disappointing and we will not be back. View all feedback. What Oda Dare likes about Steak n' Shake:
In any case, this makes a regular stop on the way to Illinois. The food was great and the atmosphere was great. The waitress could have been a little less air-charged, but she was polite and polite. View all feedback.

Reviews from various websites

Menu
5.0 ★ from 19 reviews
Rey
12.11.2018 - 17:00

This was my first visit at all and I can also complain about the server, it took too long for him to come to our table, but it was the best burger I had eaten i...

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Andre
28.04.2023 - 05:25

Customer service is excellent here. Everyone was so polite. All servers helped each other without complaining. My son spilled his drink, a server helped me to w...

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Oda
24.07.2019 - 15:55

In any case, this makes a regular stop on the way to Illinois. The food was great and the atmosphere was great. The waitress could have been a little less air-c...

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Adrienne
13.11.2020 - 13:03

Service and food were excellent. A much improved and welcomed change of bad service a few months ago. Go on.

Helena
28.04.2023 - 05:25

Great food, great service, great value. The waitress was really nice and took great care of us, wish I lived closers to this place.

Despite some positive feedback regarding the food quality and customer service at this particular Steak n Shake location, a significant number of reviews have expressed disappointment and frustration with the changes in service and overall experience. Multiple customers have complained about long wait times, lack of cleanliness in the dining area, reduced portion sizes, and the shift towards a self-serve model with kiosks instead of traditional table service. Issues with cleanliness, slow service, and poor communication from staff have left many customers feeling dissatisfied and unlikely to return. Despite a few positive comments about the food quality and friendly service, the general consensus seems to be that the changes implemented at this Steak n Shake location have had a negative impact on the overall dining experience.

Facebook
3.0 ★ from 63 reviews
Tripadvisor
2.6 ★ from 68 reviews
Int Restaurants
3.5 ★ from 209 reviews
Restaurantji
3.0 ★ from 190 reviews

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