Subway - Goderich
Subway
Description
At a popular Subway location, patrons express mixed feelings about their experiences. While many enjoyed fresh ingredients and friendly service, issues such as cross-contamination and poor communication detracted from the overall satisfaction. Customers reported concerns about food safety, particularly regarding allergies. Some noted that the atmosphere, often accompanied by distracting music, made it challenging to communicate effectively. Despite these drawbacks, a few diners praised the quick service and quality of their meals, highlighting specific dishes that exceeded expectations. Overall, the consensus indicates a need for improved staff training and adjustments to enhance the dining experience.
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Shower up tonight at 9:53 and the store light was turned off. I tapped on the door and shrugged my arms at the 2 men working and the laughed and carried on. Pretty frustrating:
Great experience at Subway! The veggies were fresh, and my sandwich was made exactly how I wanted. The service was quick and friendly, made visit enjoyable!!!!!!! Food: 5 Service: 5 Atmosphere: 5
This location is unaware of cross contamination and the consequences of cross contamination. When the customer asks that you grab a clean knife to cut their sub it doesn’t mean you grab one from the well that has floating sauces and food particles in it. As a person who has food allergies you cut into my sub with a dirty knife and when my daughter said mom to get my attention you knew that you should not have done that because you said “ a clean knife” so you go and get a clean knife and continue to cut into my sub. Sir the minute you touched my sub with the dirty knife you put me at risk of anaphylaxis. You did not offer to make a new sub, just wrapped it up. Had my daughter not noticed and I had ate the sub this would have been a different post. I ended up paying for a sub that I could not eat. My suggestion would be is train all your employees on food allergies and cross contamination.i nay gave one star as I couldn’t post without giving a star
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