Menu - Nullfaur

The Food:<br/ I've been a Nullfaur customer for a year now. Their quality of food went downhill last year. But over the past few months their food has greatly i... read more The Food:<br/ I've been a Nullfaur customer for a year now. Their quality of food went downhill last year. But over the past few months their food has greatly increased in quality, just like I use to remember it. I was contacted by management to give my suggestions. I'm glad to know they appreciated my opinion and improved their dishes. The quality is now 10/10. Their vegetarian options are amazing especially the Thali, aloo gobi, palak paneer, daal, mixed vegatbles and naan bread. Their vegan options are some of the best I've had in Melbourne. They have a selection of wines and indian beers to enjoy food with.<br/ <br/ The venue:<br/ A small venue with a seating of 12 approx. Not the best for a romantic date or a fine dining experience, it's a casual venue. It does get very busy here and therefore noisy at times.<br/ <br/ The people:<br/ Very friendly. I was blown away by the manager, I didn't get his name but he is a young man with brilliant customer service skill. I always get great service here and any issues are immediately resolved.<br/ <br/ Overall:<br/ Glad to see Nullfaur valuing their customers suggestions, they really care. Not the best venue, but the food and service blows me away everytime.

I've been coming here for 3 years now. The service was excellent and the quality of the food was brilliant at the start, the curries were very flavorsome and ri... read more I've been coming here for 3 years now. The service was excellent and the quality of the food was brilliant at the start, the curries were very flavorsome and rich. But somewhere in the middle the quality went down. The curries became more watery and blander than usual. I thought it was a one off thing but it continued happening. The service became more rushed and I noticed newer staff who didn't seem to care about providing quality customer service. I gave up on Nullfaur then. <br/ <br/ It was after a few months that I noticed Nullfaur was much more active on social media. They made a post and mentioned that they were open to any customer feedback and suggestions. I sent them a message and expressed how I felt about Nullfaur's recent lack of food and service quality. I got a reply from them and I could clearly see the care they showed for their customers. They remembered me and even my exact order! They said they've collected a ton of feedback and have worked on fixing all previous issues and invited me to visit again. I decided to give Nullfaur another chance and I went in the next day. I was greeted with a big smile from the manager and had a great conversation with the staff at the counter who were all very friendly. I could see my order being prepared fresh from where I was standing, the aroma was incredible and I had a feeling Nullfaur was back. <br/ <br/ I was right. I took home what I must say was one of the best Chicken Tikka Masala and Garlic Prawn Curry I've ever had. No more watery and bland curries. These were rich, full of flavour, just like I remembered Nullfaur to be. I've ordered almost everyday since then and each time I'm delighted by the food and service!<br/ <br/ I would urge all new customers to ignore the previous reviews here as they are BEFORE when Nullfaur decided to fix things up. They've made a lot of changes in their food  and their service in the past few weeks and they certainly deserve another chance. They've shown true business spirit of positively taking feedback and working on it, good job Nullfaur.