Cold Stone Creamery - Glen Burnie

I have had an amazing experience every time I come to this particular location. The one young lady that has braces always has a smile on her face and is very polite and does a great job at multi-tasking the other young lady that is amazing is short small and brown hair. She is always helping multiple customers at one time and always has a smile on her face I would love to see these two work In My place of business as they are very peopley individuals and they get their jobs done. The other young lady has black and red hair and she also always has a smile on her face. Their smiles are all contagious in their own ways keep up the amazing work ladies.

This place is not only uncleanly but unprofessional . The ice cream was melting behind the glass and when I asked about it she said “idk do you want it or not” .I ordered 3 smalls then when we got to the registers she rang us up for a small medium and large . Then proceeded to tell me they choose size by the amount of ice cream that they themselves scoop ! Then what’s the point of asking me what size I want ?

Had a fortunate favorite with pecans, vanilla, chocolate syrup, Carmel inside waffle cone..little pricey though .

Just waited in a long line to finally get to where the ice cream was and it was all melted. Will not waste my time paying $10.00 for melted ice cream

Every time I make an online order they forget to start it until I show up. The young folks working there are miserable 95% of the time and treat customers as an inconvenience. The place has had a horrible sour dairy smell the last few times I've come in, too. It's a shame because I love the chain otherwise, this place is a bad example.