Heyligenstaedt - Gießen

Could not fault a thing, beautiful place, lovely staff, and the room was perfect. Every bit of food we had was amazing, all tastes were catered for and everybod... read more Could not fault a thing, beautiful place, lovely staff, and the room was perfect. Every bit of food we had was amazing, all tastes were catered for and everybody there was commenting on how good the food was. One of the comfiest beds I have ever slept in too!

We stayed at the hotel for a week this past summer. The rooms are gorgeous and modern (more so than what I've experienced at top Hotels in the U.S.) and very cl... read more We stayed at the hotel for a week this past summer. The rooms are gorgeous and modern (more so than what I've experienced at top Hotels in the U.S.) and very clean.The restaurant was superb. Really, some of the best cuisine I've ever had. I had squid (seriously delicious) with saffron, he had Irish Lamb. We drank a local sparkling wine that was fabulous. Breakfast was unbelievable. The most beautiful eggs with orange yolks and pink Himalayan sea salt. The cuisine at the restaurant goes way above expectations: it's healthy and unique. After spending a few weeks in Brittany and Paris, I found that the staff and atmosphere at the Heyligenstaedt Hotel and Restaurant was a breath of fresh air. Most spoke very good English, but either way, everyone was genuinely pleasant and accommodating. It was truly the first time I felt welcome and comfortable. I really can't say more positive things about this place.

We were here for a large ceremony, which was meant to include a sparkling wine reception, a three-course meal and dancing. The hotel is more attractive than oth... read more We were here for a large ceremony, which was meant to include a sparkling wine reception, a three-course meal and dancing. The hotel is more attractive than other similar locations in Giessen. However, they seemed to be very understaffed and poorly organised.The staff didn't know about the wines on the menu (only 6 for this event to choose from) and didn't seem to know who to ask and had the excuse that they were new there, that might be the case but the wines we ended up having had an description of the back of them so she would have only had to look and tell us what they said, and at a restaurant of this level you expect at least one of the staff on hand to know about what they serve. Drinks took quite a long time to come and sometimes the wrong things were brought and for the sparkling wine there were not enough glasses so they had to use regular wine glasses for some people. When the soup was brought out, it took a really long time because there was not enough staff and they stopped bringing the drinks in this time because they could not manage both at the same time, which meant some of us didn't have anything to drink when the soup came and it took several minutes to get drinks after it. The amount of time this took would be understandable if they were serving different soups, but everyone was getting the same thing so there was no need to be careful who got what. The main course and dessert were served on a buffet, which was probably fortunate given how slow they were with the soup. However, they ran out of plates a few times, which needed to be brought to their attention and they also forgot the knifes for the cheese plate. The food was, in spite of all of others issues, excellent. The roast beef and the chicken were especially good. The service level was quite a shame given how good the food was, the place as a very high potential but the lack of service brings it down.

This was good not great. We were staying in the adjacent hotel and had reservations for dinner. This is the kind of restaurant you could find in any city... read more This was good not great. We were staying in the adjacent hotel and had reservations for dinner. This is the kind of restaurant you could find in any city...

Previously, this was one of my favorite restaurants, until disaster struck on the 3rd check-in. My new ranking: 5 stars for lunch (2 visits), 1 star for... read more Previously, this was one of my favorite restaurants, until disaster struck on the 3rd check-in. My new ranking: 5 stars for lunch (2 visits), 1 star for...