Wendy's - Georgetown
Wendy's
Description
This Wendy’s location offers a mixed experience. While some patrons praise the friendly, helpful staff—highlighting employees like Lupita, Maria, Maryann, and Miguel for their exceptional service and warmth—the drive-thru process can be frustrating, with order confusion, delays, and occasional rudeness reported. Food quality varies; some find the burgers and sides tasty and fresh, though issues with cold or incomplete orders tarnish the experience for others. The restaurant’s cleanliness and inviting interior receive positive remarks. Overall, great service can elevate visits, but inconsistent food and ordering challenges may deter repeat customers.
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Feedback
I used the drive-thru and had a frustrating experience. They insisted on cash at the pick-up window, which was inconvenient. My order was incomplete, and the employee even asked for more money. I ended up leaving without my full order and without a refund. I won't be returning.
She was incredible. I enjoyed the food and the entire atmosphere. The staff is well-organized and polite.
Lupita is an outstanding employee who truly elevates this Wendy's to the best in the area. The restaurant is impeccably clean, and the staff are well-managed, polite, and cheerful. Wendy's, please consider giving her a generous holiday bonus! Food: 5/5.
Maria's smile truly brightened my morning. I was already running late and feeling hungry, but she made me want to return to this spot every time I'm in San Antonio. The breakfast sandwich was hot and fresh, and the strawberry lemonade was absolutely refreshing—just what I needed! The potato wedges were the perfect finishing touch. Don't overlook this place; you absolutely have to stop by and see Maria. She's incredible and deserves not only a raise but also a paid vacation from the company!
When I arrived, the restaurant was closed, but Maryann at the drive-up window took the time to look at my map to help me find other nearby places that might be open. Then Miguel, bless his heart, realized from Maryann that I hadn't driven on I35, so he made an effort to explain the best route. To my surprise, he even offered to add the location of Whataburger to my map! He did just that, and I ended up enjoying a delicious patty melt. The kindness and genuine compassion I experienced from both of them were truly remarkable.
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QR-Code for the menu
