Refresh Cafe - Gedling

Food cold. Staff rude. Was asked to leave when I raised the issue. Can only imagine they give incentives for good reviews or have another way of gaming the syst... read more Food cold. Staff rude. Was asked to leave when I raised the issue. Can only imagine they give incentives for good reviews or have another way of gaming the system. We won't be back, and from what I can tell, the owner doesn't care..

Absolutely disgusted in the customer service given today when visiting Refresh cafe in Arnold. I’ve visited this cafe a few times before and have enjoyed thier... read more Absolutely disgusted in the customer service given today when visiting Refresh cafe in Arnold. I’ve visited this cafe a few times before and have enjoyed thier breakfast menu but after today I will never go again!! Me and my friend ordered a coffee, panini and a jacket potato for our 6 year old girls. Firstly our latee came out with with lumps on top, which we thought might of been curdled milk, when the lady came out with food we asked if we could leave the coffee and have a refund which the server agreed and said she understood why.. Then in my daughters jacket potato I noticed what looks like curly hair running threw the beans, when the boss came out with the rest of the food she asked what was wrong with the coffee which I explained and showed her my daughter jacket potato which she replied ‘that’s not hair, that’s from the cleaning scourer’ I told her I can’t give that my daughter and before I could ask for something else instead she’s picked up all the food, and said ‘I will give you a refund for everything, can you leave’ I can understand if we was rude about the situation, but we wasn’t. Even tho the panini barely had any cheese and onion on, we was hungry and was happy to eat it but didn’t have a choice as she took all the food away. My friend didn’t even have chance to look at hers and her daughters food before she rudely took the food and asked us to leave! When she came out with the money, I asked her why she’s took all the food and what she was implying… her response was ‘I’ve had customers all morning and no complaints, here’s your refund and just leave’ i took a picture of the coffee, I told her she was very rude, and I will be leaving a review to warn others and left! I won’t be going back there and advise others to avoid! I just don’t understand why she was so rude over her own mistake, she could of easily replaced the food but instead gave us a refund we didn’t ask for.. in hindsight It was probably best we was given a refund instead of becoming sick off the food!

Friendly welcome. Vast menu. Very reasonably priced. Good quick service. Cash only, but you are advised of this before ordering. Obviously a hit for locals too.... read more Friendly welcome. Vast menu. Very reasonably priced. Good quick service. Cash only, but you are advised of this before ordering. Obviously a hit for locals too. Highly recommend.

Great coffee in huge mug. Macaroni cheese beautiful. Bacon and sausage cob lovely. read more Great coffee in huge mug. Macaroni cheese beautiful. Bacon and sausage cob lovely.

It is a really cosy place, had a delicious cob and coffee that came out perfect and very quick. The staff seemed really nice and knew many locals by name and th... read more It is a really cosy place, had a delicious cob and coffee that came out perfect and very quick. The staff seemed really nice and knew many locals by name and that shows excellent costumer service. Thank you ladies and see you again