KFC - Gardendale

The food was hot and great. The staff was friendly and professional. read more The food was hot and great. The staff was friendly and professional.

While traveling from Tennessee, I thought KFC would be a safe bet. Unfortunately, that wasn't the case this time. I ordered a 2-piece crispy white meat meal, wh... read more While traveling from Tennessee, I thought KFC would be a safe bet. Unfortunately, that wasn't the case this time. I ordered a 2-piece crispy white meat meal, which came with one side, a biscuit, and a drink. My husband opted for a 3-tender meal, and our friend got a 3-piece meal. When my order arrived, I received a leg and a thigh instead of the white meat I requested. When I pointed this out, the staff informed me that they were out of crispy white meat and it would take 20 minutes to get more. I reluctantly agreed to take the original recipe instead. However, when I received it, the chicken appeared as if it had been cooked the day before. My husband’s tenders were disappointingly small, closer to nugget size, and the biscuits were tiny, roughly the size of a half dollar. When we asked for forks to eat our sides of mashed potatoes and coleslaw, the staff informed us they were out. We were puzzled about how to eat without utensils, but they didn't have an answer. Moreover, all the drinks were sweetened; there were no diet options available. In the end, we decided to ask for a refund, and the staff did issue one. Overall, this experience was quite unsatisfactory.

I observed the employees through the window adding chicken to a bucket without wearing gloves. Additionally, all the employees were holding phones and seemed di... read more I observed the employees through the window adding chicken to a bucket without wearing gloves. Additionally, all the employees were holding phones and seemed distracted. This is supposed to be food service, and it’s definitely not sanitary! I decided to leave.

There's something no one wants to say aloud, but needs to be said! There is a very clear racial bias the employees hold here. I have seen black employees chat,... read more There's something no one wants to say aloud, but needs to be said! There is a very clear racial bias the employees hold here. I have seen black employees chat, laugh, and flirt with other black people, but behave entirely differently towards white customers. I guess I need to take my black husband with me everytime if I hope to be treated with any respect.

Ordered a simple 2 piece dinner with Mac and cheeseSpecifically asked for breast (original) and wing (extra crispy)Got wing and thigh and both were extra crispy... read more Ordered a simple 2 piece dinner with Mac and cheeseSpecifically asked for breast (original) and wing (extra crispy)Got wing and thigh and both were extra crispyGot back to job and found the error. Didn’t have time to go backThank goodness I didn’t order something super specialPityful