Jack's - Gardendale

#10 - Fast Food - Gardendale, American, North American
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Jack's

Jack's
3.1 / 5 (1759 reviews)

Menu

The restaurant from Gardendale offers 78 different dishes and drinks on the menu at an average price of $5.4.

Jack's in Gardendale, AL is a well-established American restaurant open from 5:00 AM to 10:00 PM. Visit us to enjoy a variety of menu options, including vegetarian dishes. Order out through Uber Eats or DoorDash for a delicious meal at home. Don't forget to leave a review based on your dining experience!.

Last update: 17.01.2026 from: Juliana

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★ 3.1 / 5 from 1759 reviews

Was Freddie Mertz at Jack's a mag?
Had the chicken biscuit for the first time. It was good but a little dry. The biscuit not the chicken. Jack's chicken is awesome. Next time I'm adding something to the biscuit. I was driving today so didn't want a mess but on the plus side the biscuit did not crumble. I recommend Jack's as often as you want. Eat at Jack's. View all feedback.

What Jacey Moore dislikes about Jack's:
I went inside and ordered a breakfast combo, but it took 30 minutes for my order to be fulfilled. There were over a dozen orders sitting on the counter, and none of them were being attended to. Meanwhile, the drive-thru customers were being served while those inside were neglected. Honestly, I could have only moved slower than the employees if I had just stood still. View all feedback.

freddie-mertz
05.09.2024

If I could rate this place lower than one star, I definitely would. The service was extremely slow, with no staff available to take our order. The fries were undercooked, and the chicken on the sandwich was stale and tough. Overall, I did not enjoy the food during this visit.

freddie-mertz
21.02.2023

Had the chicken biscuit for the first time. It was good but a little dry. The biscuit not the chicken. Jack's chicken is awesome. Next time I'm adding something to the biscuit. I was driving today so didn't want a mess but on the plus side the biscuit did not crumble. I recommend Jack's as often as you want. Eat at Jack's.

freddie-mertz
06.05.2023

The service took a bit of time, but the food arrived quickly and hot. The burgers were prepared exactly as requested, and the chicken sandwich was fantastic. The sweet tea was wonderful as well. I'll definitely be returning to Alabama for another visit!

florez-juliana
05.09.2024

I don’t understand why it’s so hard for this location to get my order right. I consistently receive something completely different from what I requested. Please, just serve me what I actually order. I won’t be coming back to the Gardendale location. The Fultondale location has it down; they always get my order correct.

bergnaum-nathanael
05.09.2024

This Jack's often seems to lack homemade ranch dressing, and my food is frequently old or cold. Sometimes, the chicken is too tough to eat and has no crust. The mashed potatoes are usually served without gravy, and when they do have it, it's like gelatin. The steak and gravy often lack onions or the onions are undercooked. The biscuits are as hard as rocks. Today, the woman at the drive-thru window was quite rude when I asked if they had made any ranch dressing, as I'm tired of finding none available. She told me they didn't have time to make any and seemed upset with me for asking. I've noticed the manager often goofing off, like smoking outside and chatting with people. When I’ve politely complained, she does fix the issue, but it feels like she doesn't care about improving the overall experience. This isn't a social hangout; it's a place meant to serve the people of Gardendale quality food. It shouldn't be so hard, but it seems like no one is invested in making it better. As someone who works in the food industry, this is incredibly frustrating. A manager should serve and lead by example. If you’re working in food, you shouldn’t serve anything that you wouldn't eat yourself. Stop making excuses, take initiative, and get things done!

  • Burgers And Sandwiches

    Kick'd Up Patty Melt Combo
    Kick'd Up Patty Melt Combo
    $8.1
    Kick'd Up Patty Melt
    Kick'd Up Patty Melt
    $5.7
  • Kids Menu

    Kids Chicken Fingers Combo
    Kids Chicken Fingers Combo
    $6.0
  • Chicken

    Chicken Finger Dinner (4 Pc)
    Chicken Finger Dinner (4 Pc)
    $8.6
    Fried Chicken Box (8 Pc)
    Fried Chicken Box (8 Pc)
    $16.0
    Fried Chicken Box (12 Pc)
    Fried Chicken Box (12 Pc)
    $22.3

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