Dunkin' - Freeport
Dunkin'
Description
Patrons of this restaurant have shared a spectrum of experiences, highlighting inconsistent service quality. While some long-term employees are praised for their familiarity and attentiveness, newer staff reportedly struggle, leading to frustrating moments, such as unexplained early closures or dismissive behavior. Exceptional customer care, however, shines through stories of kindness and professionalism, where staff surpass expectations during mishaps. Guests appreciate the quality of food, including delectable donuts and bagels, but have noted the importance of timing visits to ensure a positive experience. Overall, the restaurant presents a challenging yet promising dining option in the community.
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I visited this Dunkin' Donuts on a Sunday afternoon. Upon entering, I noticed that there was only one employee working and she was assisting a single customer, with no one else in the store. Unsure of which register to approach, I stood nearby the customer being helped to indicate that I was waiting. However, the employee did not acknowledge me and continued to wear her airpods. After a few minutes, another customer entered and went to the register to place an order. I walked over to that register in hopes of being assisted. When the other customer tried to place an order before me, I informed her that I had been waiting for about 10 minutes. The employee then mentioned that she was unsure of who arrived first but said to the other customer, "You're a regular, let me handle this customer first and you can provide your order afterward." The lack of acknowledgment, confusion over who arrived first, and favoritism towards a regular customer left me feeling disappointed. If the employee had not been distracted by her headphones and paid attention to her surroundings, she would have noticed me patiently waiting. I do not frequent this location often, usually opting for the Sunrise branch, but after this experience, I do not intend to return to this establishment.
The 2 young guys at the front are always so pleasant. The donuts, bagels, etc. are good. They listen when asked to make a drink a certain way, and they don't get an attitude about it. I've only had good experiences the times I've visited this location.
When we got there we placed our order and was then told there was no more food. Our choice? Stale donuts and coffee what disappointment. I got desperate and tried a wrap with something inside look like puppy chow! I threw everything away!
This place is very run down. Rarely clean. And Usally out of sandwiches and donuts. stay
By far the kindest, most professional and efficient staff I have ever encountered in any Dunkin Donuts location. I stopped in for a coffee with my husband on our way to the train station. I was 8 months pregnant and not well coordinated. I knocked my coffee off the table as I was gathering my belongings to leave. Not only were they quick to clean up, but they made me another coffee free of charge. This act of kindness will keep customers coming back. I highly recommend this location.
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