Dunkin' - Frederick

Everywhere else was closed today due to a power outage in the specific area so from a business perspective this was a failed opportunity. The girl taking my ord... read more Everywhere else was closed today due to a power outage in the specific area so from a business perspective this was a failed opportunity. The girl taking my order, jennifer, was extremely rude rushing my order constantly asking with a very sarcastictone ?anything else? even cutting me off mid sentence and wasnt getting the correct order. Especially when I was asking for thetoasted white chocolate latte and she repeated back to me ?coffee with white chocolate flavor? I said ?no I want the signaturetoasted latte iced? and this girl reply to me was ?THAT IS NOT WHAT YOU SAID BEFORE? not only did I never say the word coffeebut I didn?t even finish my sentence. I also had to repeat my breakfast sandwich twice because she kept cutting me off. Absolutely offensive and unacceptable for any business. When you?re having a bad day you should pray about it instead, if youstill want to earn your money, don?t make it a practice to try to ruin somebody else?s. I will be reporting this to managementand corporate as my lattes were not good either there was no toasted white chocolate and I went to the other dunkin off Monocacyto order a new one with no issues whatsoever. They even asked me to do a taste test and made sure it was to my liking I didn?task for anything extra or different from the first store. Obviously the management at this location off 85 is careless and theyare not working on improving considering the number of horrible reviews.

Love this location. Joselyn and her crew are great! Always polite, in good spirits and accommodating. They are definitely my preferred location and team. read more Love this location. Joselyn and her crew are great! Always polite, in good spirits and accommodating. They are definitely my preferred location and team.

Been there a few times and each time coffee order is NEVER right. Not sure if it?s because the staff don?t quite understand or if it?s because they have bad man... read more Been there a few times and each time coffee order is NEVER right. Not sure if it?s because the staff don?t quite understand or if it?s because they have bad management. Overall, I always go to another Dunkin for great quality coffee and good qualityservice.

Worst dunkin? donuts i?ve ever been to. there customer service absolutely horrible, i ordered a frozen coffee. in my opinion it was too sweet for me to drink, n... read more Worst dunkin? donuts i?ve ever been to. there customer service absolutely horrible, i ordered a frozen coffee. in my opinion it was too sweet for me to drink, no big deal. i respectfully went back and asked for a refund and they said they couldn?t give meone, so i asked if i could get something else instead. the lady attending me said, ?i?ll change it for you this time but i can?tjust give you a refund because you don?t like it.? like ????. on top of that when i got my hot chocolate it was only filled halfway. 10/10 would not recommend.

First time coming most likely my last. My coffee was terrible threw it away after a few sips, I ordered a large mocha ice, it tasted as if it wasn?t stirred pro... read more First time coming most likely my last. My coffee was terrible threw it away after a few sips, I ordered a large mocha ice, it tasted as if it wasn?t stirred properly all the chocolate was on the bottom. I?m very glad I ate there cause I was missing someitems. It took about 10-15 mins maybe even longer to get hash browns after I got my food. Other than that it was ok ???????????