Chez Kenzo And Grill - Fort Shafter

I don’t know why this place has such a high rating. The service is terrible. There are multiple waiters taking orders at the same table, so orders are missed and repeated to different people over and over again. And yet it takes forever for things to get done. We had asked for the check multiple times before one of the many staff gave it to us.One of our waiters did not write our order down and had put an item down twice. When she came to drop them off, we told her we had only ordered one and she proceeded to approach us in a rude manner to tell us that we had ordered two, when we had not. The two times we’ve been there, we’ve had 3-5 waiters. The service is so disorganized and there seems to be no communication among the waiters. We were asked about ordering apps twice by two different people. We were never asked to order as a table but instead had our orders taken in sections.The menu is so odd. There is a blend of way too many cuisines that it’s impossible to do one well. It makes for a very confusing and random palette. Each dish ordered was mediocre, at best. Ordered the hamburger steak and the steak was so hard- as if it were days old and reheated. We came here earlier in the week and ordered the udon and it came cold. We returned later in the week and asked for the udon to be served hot and the waiter tried to tell us that we had ordered the cold udon. There are only two udons on the menu and both are meant to be served hot. Our appetizers arrived after we had already finished all of our entrees.To preface, we were visiting from a place where it’s not customary to tip 15-20% but whatever you can, and especially only if the service warranted the 15-20%. After the meal was paid for, by my sweet aunt who was trying to do the right thing, we were approached by the aforementioned female waitress who asked my aunt if she tipped on the bill. Also rude because my aunt was on the phone when she was approached and the waitress didn’t back off after seeing she was busy on the phone. The questioning came off as guilt tripping us or shaming us into tipping more. Only after the waitress asked if we tipped (saying something to the effect of- you gave us x amount for a x amount bill), did she say “we just want to know if we did a bad job”. If you were genuinely curious about your performance rather than the tip amount, wouldn’t you have led with that question instead? My aunt felt guilt tripped and gave her more money, explaining she’s not from a place where tipping is customary and asked what the tip would be for our bill. the waitress gave an estimated amount and stayed there as if waiting for us to give the rest to complete 20% of the expected tip.We asked to speak to a manager and the waitress said they don’t have one. How is it possible there is no one on a shift who is a supervisor or a lead to deal with difficult situations? Is this how you treat patrons of your establishment, let alone visitors?If I could give place zero stars, I would. Do not waste your time and money coming here, especially if you’re visiting. If you come here for their drink prices, I’m sure there are many other establishments where you could go for just as a good of drink specials, better service, and better food.

Great everything. Venue is a little in the loud side so plan accordingly.

Nice place to go after work. They have very unique options of food. Pupu style which is nice because then you can order a few things to try. Friendly and attentive staff. They have outside seating. They don't open until the afternoon. Great Happy hour.

Very mediocre food, especially for the price. The majority of the staff seem friendly but there was one waitress who was rude. Service is abysmal. We had 4 different waiters/waitresses attached to our table. There seems to be no communication or organization among the team as we were asked the same question several times by different staff members. It took forever to get anything done- whether it was getting our check or food. Our apps arrived after entrees. overall I think you'd benefit eating elsewhere. Don't recommend

The place was packed when we first arrived around 745pm. But the bartender cleared out a table for us : The staff is always really friendly and sweet. We ordered a bunch of stuff and the food came out quickly. Everything was hot and delicious! We got chicken nanban, mentaiko pasta, kabocha and bacon, and poke. You can always count on Kenzo for a good time ? And if you're lucky, the guys at the next table will share their sake with you