Wendy's - Florence

I always have trouble getting through on the phone at this restaurant. However, they usually get my order right the first time. Occasionally, they can be a bit... read more I always have trouble getting through on the phone at this restaurant. However, they usually get my order right the first time. Occasionally, they can be a bit slow, and the wait times can be unpredictable.

I came across an upsetting situation at this restaurant where one of their older employees was left stranded in a snowstorm, crying and wet because the chef ref... read more I came across an upsetting situation at this restaurant where one of their older employees was left stranded in a snowstorm, crying and wet because the chef refused to give them a ride home that was only 8 minutes away. While the boss had driven several other employees home, this older employee was not offered the same courtesy, even though she had gone above and beyond in helping out for two hours. It is unacceptable for a business to neglect the well-being of their employees, especially an older employee, by not ensuring they have a safe way home. The lack of consideration for the employees' comfort and safety is appalling. If a restaurant expects their employees to show up for work for minimal pay, they should at least be willing to provide a ride home. I will not be returning to this establishment.

I hadn't been to this restaurant in years, but my recent visit was fantastic. The food was fresh and hot, just like I remembered from years ago. read more I hadn't been to this restaurant in years, but my recent visit was fantastic. The food was fresh and hot, just like I remembered from years ago.

They are incompetent as hell. Super slow service no matter the time of the day. Very impolite, orders are never correct. No customer service qualities. I would... read more They are incompetent as hell. Super slow service no matter the time of the day. Very impolite, orders are never correct. No customer service qualities. I would have given them negative stars if that were an option. Will never return.

Terrible service. I had went to the drive-through before work. I asked for a chocolate cold brew they gave me a sprite. read more Terrible service. I had went to the drive-through before work. I asked for a chocolate cold brew they gave me a sprite.