Subway - Felton

My husband works here so it?s an automatic 5/5 ?? read more My husband works here so it?s an automatic 5/5 ??

This Subway location is clean and staffed by friendly employees. The food is delicious and well-presented. I ordered a 6-inch turkey and cheese sub, just the sa... read more This Subway location is clean and staffed by friendly employees. The food is delicious and well-presented. I ordered a 6-inch turkey and cheese sub, just the sandwich without any extras, and it was prepared promptly. There's also an Exxon gas station nearby if you need to refuel. Plus, they offer a variety of coffee and slushie machines right on the premises.

Not wanting to escalate the issue unnecessarily, I chose to talk to the manager at the station where the incident happened. After explaining the situation, she... read more Not wanting to escalate the issue unnecessarily, I chose to talk to the manager at the station where the incident happened. After explaining the situation, she offered me a partial refund, which I thought was a reasonable gesture considering I lost some gas due to the spill. However, when I returned to Subway, the situation took a different turn. The employee behind the counter informed me that the manager had said she didn’t have to serve anyone she didn’t want to. I asked her why, and she replied that it was just her decision. I then asked if it was because I am a Black woman, to which she insisted it wasn't personal; she simply didn’t want to serve me. I found her response baffling and felt it was unjust. I pointed out that the only visible difference between us was the color of my skin. I also asked if she would at least serve the three children waiting for their sandwiches, but the atmosphere remained tense and uncomfortable.

The customer service at this place is exceptional! My wrap is always made just the way I like it—not because I’m specifying every ingredient, but because they t... read more The customer service at this place is exceptional! My wrap is always made just the way I like it—not because I’m specifying every ingredient, but because they take the time to get it right.

The restaurant was very clean, which can be hard to come by at many Subway locations. Unlike others, the Felton Subway had no gnats buzzing around the meats and... read more The restaurant was very clean, which can be hard to come by at many Subway locations. Unlike others, the Felton Subway had no gnats buzzing around the meats and vegetables. They really prioritize customer service here, ensuring that every customer feels valued. The staff also makes subs quickly and reliably gets the orders right. I highly recommend visiting the Felton Subway.